SME Lead Generation Call Centre Services

Unleash Your Talents with Us!

Hi there, our future SME Lead Generation Call Centre Service! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

As part of the SME Lead Generation Call Centre Services team, you will generate qualified SME leads through outbound calling, set and confirm appointments for Business Development Managers, provide consistent reporting and insights to support sales governance, and ensure a professional, compliant, and brand-aligned customer experience.

Key responsibilities for this role includes:

• Outbound Campaigns
  • Execute structured outbound calls to SME prospects.
  • Work on provided data lists and/or validate/append lists via approved
    sources.
  • Deliver a minimum number of daily calls per agent (to be proposed by tenderers).
• Lead Qualification
  • Assess leads against agreed SME criteria (e.g., business size, service requirements,
    contract renewal cycle, decision-maker identified).
  • Capture essential customer data (contact details, current provider, service needs,
    renewal date).
• Appointment Setting
  • Book qualified appointments for the BDM team.
  • Confirm all appointments with prospects to ensure attendance.
• Reporting & Insights
  • Provide weekly performance reports including call volumes, conversion rates, leads
    generated, and appointments set.
  • Supply insights and trends to improve targeting and conversion.
  • Reporting must be in formats compatible with sales governance
    framework.
• Quality & Compliance
  • Ensure all customer interactions meet privacy, data protection, and telemarketing
    regulations.
  • All scripts and messages must be pre-approved. 
  • Maintain high standards of professionalism when representing the company.

Successful candidates must have:

• At least 2-3 years of experience in outbound B2B lead generation, telesales, or inside sales.
• Strong communication and interpersonal skills.
• Proven ability to meet and exceed lead generation or appointment-setting targets.
• Experience using CRM systems (Salesforce) and lead management tools.
• High attention to detail with excellent record-keeping and reporting abilities.
• Professional phone manner and a customer-first mindset.
• Knowledge of telemarketing compliance and data protection regulations is an advantage.

Work Arrangements:

• Schedule: 6:00 AM - 3:00 PM PHT
• Work Setup: Work On-Site
• Office Location: Parkway Corporate Center, Alabang, Muntinlupa City

What's in it for YOU?
At Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
• Career Growth & Development: Work alongside international clients and gain valuable experience.
• Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding!
• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.

Your seat awaits! Be part of our thriving team and CLICK APPLY!