Workforce Scheduler

Unleash Your Talents with Us!

Hi there, our future Workforce Scheduler! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

As a Workforce Scheduler, your role is responsible for the day-to-day delivery of services and programs to support our participants to meet their goals by focusing on the persons strengths, choices and desires.

Your role is to provide services that are unique and flexible, providing results that are more efficient, reliable and dedicated to improving the Quality of Life of each individual.

You will be responsible for maximizing the efficiency and effectiveness of the rostering process whilst ensuring compliance with legislative and Award requirements.

Key responsibilities for this role include:

• Service Delivery
  • Promote person-centred care principles (e.g., dignity, normalization, independence).
  • Collaborate with Service Coordinators to create and maintain efficient rosters.
  • Ensure roster alignment with SCHADS Award and budget constraints.
  • Assign staff based on skills matched to participants needs.
  • Manage changes in staffing and client needs, including filling in for sick or absent staff.
    
  • Maintain up-to-date participant files, service agreements, and NDIS schedules.
  • Monitor and report incidents of abuse, neglect, or duty of care concerns.
  • Ensure quality, individualized support that reflects NDIS plans and goals.
    
  • Foster effective communication between staff and participants.
  • Oversee medication administration, personal care, home environment support, and skill development for participants.
  • Handle complaints and ensure compliance with the company policies.

• People Management
  • Identify staffing needs and collaborate on recruitment and performance management.
  • Support staff development and resource availability.
  • Conduct regular team meetings and performance appraisals.
  • Create a positive, ethical, and harassment-free workplace.
  • Promote collaboration across the programs.
  • Address grievances in coordination with HR.

• Business Development
  • Identify opportunities to improve services and expand the Community Living Program.
  • Build strong relationships with stakeholders.
  • Assist in client intake and onboarding processes.

• Financial Management
  • Create service quotes aligned with participant funding and support needs.
  • Ensure services align with budgets and agreements.
  • Submit fortnightly billing reports to accounts.

Successful candidates must have:

• Minimum of 1 year experience in roster coordination or a similar administrative/support role.
• Familiarity with NDIS processes, funding schedules, and person-centred support principles.
• Familiarity in using MYP CRM or similar client management systems, is a PLUS.
• Experience working with Australian-based companies, particularly in the disability, aged care, or community services sector, is a PLUS.
• Commitment to ongoing professional development and training.

Work Arrangements:

• Schedule:1:00PM - 9:00 PM PHT
• Work Setup: Work-Onsite
• Office Location: Parkway Corporate Center, Alabang, Muntinlupa City

What's in it for YOU?
At Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
• Career Growth & Development: Work alongside international clients and gain valuable experience.
• Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding!
• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.

Your seat awaits! Be part of our thriving team and CLICK APPLY!