Administrative & Customer Service

Unleash Your Talents with Us!

Hi there, our future Administrative & Customer Service! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

About you:

We are seeking a proactive and communicative individual to engage regularly with customers and stakeholders, ensuring smooth operations and top-tier service. At DMC Sport, we value team input and encourage everyone to contribute to our operations, processes, and strategies to drive continuous improvement.

Key responsibilities for this role include:

Existing Clients

• Understand the overall objectives for each client and program.
• Support Account Manager/s in executing contractual obligations for each client and program.
• Ability to respond to client specific queries.
• Provide customer service (supporting the Customer Services Team), including managing email, phone and live chat enquiries.
• Understand reporting requirements for each client and prepare reports as required

Inventory Management

• Manage (and troubleshoot where necessary) 3PL suppliers to ensure all customer deliveries are received as ordered and entered correctly into all systems
• Responsible for inventory accuracy in system and 3PL systems.
• Overseeing internal inventory movement
• Support Account Manager/s in product order processes (POs, creating SKUs, box labels)

Online Stores and Systems

• Maintain product catalogues of all existing online stores - including, but not limited to Shopify.
• Support the Account Manager in maintaining online stores with appropriate imagery, product descriptions, client branding, additional pages and user experiences
• Have a thorough understanding of the back end and integrations of all online systems utilised (and external stakeholders/clients)
• Processing manual orders and adhoc requests for clients

Reporting

• Produce and send Royalty Reports to clients monthly / as per contractual obligations
• Produce and send Sales Reports to clients monthly / as per contractual obligations
• Produce produce "End-of-Month" (EOM) reporting and invoicing to clients / as per contractual obligations
• Ensure necessary reports to clients are on time and accurate

Others

• Work with the team to identify procedures or initiatives that create efficiencies and best work practices
• Maintain Dropbox/CRMs to ensure all information is stored for team access
• Manage email inboxes of relevant clients/3PL enquiries
• Build relationships with day-to-day contacts at relevant clients
• Build relationships with all external suppliers and contractors
• Form successful working relationships with all DMC Sport team members 
• Represent DMC Sport at events as required
• Support the team commitment to its values, missions and policies.

Successful candidates must have:

Key Qualifications:

• Attention to Detail: You bring precision and focus to every task.
• Communication Skills: Comfortable and confident in engaging with both clients and
• team members.
• Multitasking Ability: Juggling various responsibilities comes naturally to you.

Tech Proficiency Required:

• Familiarity with Microsoft Office Suite
• Knowledge of Xero or similar
• Experience with Customer Relationship Management (CRM) systems
• Knowledge of Shopify and inventory management tools
• Comfortable with digital communication platforms

Work Schedule: Morning Shift; 6:00 AM -3:00 PM (Philippine Time)

Work Set-up: Work-Onsite arrangement

Office Location: Alabang, Muntinlupa City