Email Specialist / Customer Journey Developer

Unleash Your Talents with Us!

Hi there, our future Email Specialist / Customer Journey Developer! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

As an Email Specialist / Customer Journey Developer, you will be responsible for working with well-known brands and clients to build, deploy, and optimise digital marketing campaigns across Salesforce Marketing Cloud, Adobe Journey Optimizer (AJO), Acoustic, Braze, and Vision6. 

This is a hands-on role requiring the ability to code and build emails from scratch. Working closely with client marketing teams, internal stakeholders, and external partners, the Email Specialist / Customer Journey Developer's primary responsibility is to create, execute and optimise multi-channel customer communications and marketing journeys. Managing campaign execution across email, SMS and other digital channels, you will deliver high-impact campaigns on time and with flawless execution. 

Using customer insights and data-driven intelligence, the Email Specialist / Customer Journey Developer will execute end-to-end programs and deliver measurable business outcomes.

Key responsibilities for this role include:

• Build, deploy and report on email, SMS and customer journey campaigns across platforms including Salesforce Marketing Cloud, Adobe Journey Optimizer, Braze and Vision6.
• Manage campaign planning, execution, ongoing reporting, quality assurance, approvals
• and optimisation activities.
• Design and implement testing strategies, including A/B and multivariate testing, to improve campaign performance and customer engagement.
• Configure, execute and optimise automated customer journeys, lifecycle campaigns and triggered communications.
• Own all aspects of campaign trafficking, optimisation and troubleshooting, with a sustained focus on efficiency, scalability and best practice.
• Monitor campaign performance through analytics dashboards and provide real-time targeting, segmentation and optimisation recommendations.
• Report campaign results regularly and present insights and recommendations to leadership and key stakeholders.
• Provide platform enablement, training and support to clients using campaign management and marketing automation platforms.
• Collaborate with data, strategy, creative and technology teams to deliver seamless customer experiences across digital touchpoints.

Successful candidates must have:

• 2+ years of direct digital marketing experience, including hands-on experience with Salesforce Marketing Cloud, Adobe Journey Optimizer (AJO), Braze or other enterprise marketing automation platforms.
• Experience planning, building, delivering and optimising email, SMS and customer journey campaigns.
• Experience configuring automated and triggered customer journeys within marketing
• automation platforms.
• Strong HTML5, CSS and JavaScript skills, with the ability to build emails from scratch.
• Experience providing campaign insights, analysis and optimisation recommendations.
• Understanding of customer segmentation, personalisation and lifecycle marketing principles.
• Ability to manage multiple projects under tight deadlines while maintaining exceptional
• attention to detail.
• Highly motivated self-starter with the ability to work independently and proactively solve problems.
• Demonstrated ability to build strong working relationships with internal and external stakeholders.
• Knowledge of SQL and customer data platforms (CDPs) is highly desirable.
• Familiarity with JSON, API testing tools (e.g., Postman) and data exchange processes is highly desirable.
• Understanding of REST APIs, webhooks and data integrations used within marketing technology ecosystems.
• Support the integration of marketing platforms with CRM, CDP, and other customer data sources through APIs and data feeds.
• Experience with Adobe Experience Cloud products, particularly Adobe Journey Optimizer, will be highly regarded.

Work Arrangements:

• Schedule: 6:00 AM - 3:00 PM (Philippine Time)
• Work Setup: Hybrid Set-Up (2x Office - 3x WFH)
• Location: Parkway Corporate Center, Alabang, Muntinlupa City

What's in it for YOU?

At Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
• Career Growth & Development: Work alongside international clients and gain valuable experience.
• Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make everyday exciting and rewarding!
• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.

Your seat awaits! Be part of our thriving team and CLICK APPLY!