Team Manager – Quality Assurance

WE ARE HIRING: Team Manager 

Location: Colombo, Sri Lanka
Employment Type: Full Time
Work Mode: Work From Office
Industry: Business Process Outsourcing / Quality Assurance / Information Services 

Role Overview 

We are seeking a proactive, analytical, and performance-driven Team Manager to lead operational and quality-focused teams while ensuring service excellence, process compliance, and continuous improvement. The successful candidate will be responsible for team leadership, quality management, performance monitoring, coaching, problem-solving, and driving operational excellence across assigned projects. This role requires strong people management skills, a solid understanding of QA/QC principles, and the ability to guide teams to consistently achieve operational and quality objectives. 

Key Responsibilities

• Lead and manage operational teams to ensure achievement of productivity, quality, and delivery targets.
• Drive quality assurance initiatives and ensure adherence to established QA/QC standards and procedures.
• Monitor team performance and implement action plans to improve operational outcomes.
• Provide coaching, mentoring, and continuous feedback to team members.
• Conduct performance evaluations and support employee development initiatives.
• Analyze performance trends, identify root causes of issues, and implement corrective actions.
• Support process improvement and operational excellence initiatives.
• Ensure team compliance with organizational policies, procedures, and client requirements.
• Collaborate with internal stakeholders to resolve operational challenges and improve service quality.
• Prepare operational reports, quality reports, and performance summaries for management review.
• Drive a culture of accountability, continuous learning, innovation, and quality excellence.
• Identify risks and proactively implement solutions to maintain operational stability and performance.

Candidate Profile

• Graduate or Diploma holder from a recognized four-year academic program.
• Preferred fields include Computer Science, Software Engineering, Statistics, or related disciplines. 
• Minimum 4 years of experience in Management, Engineering, Statistics, or Quality Assurance-related functions. 
• Strong understanding of QA/QC principles and quality engineering practices.
• Professional qualifications in Quality Management or Six Sigma will be an added advantage.
• Proven experience in team leadership, coaching, mentoring, and performance management.
• Strong analytical and problem-solving skills.
• Ability to identify innovative solutions and alternative approaches to operational challenges. 
• Self-motivated, results-oriented, and capable of working independently.
• Strong communication and stakeholder management skills.
• Excellent organizational and time-management capabilities.
• Ability to perform effectively in a fast-paced and quality-driven environment.

Ready to take your career to new heights? 

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! 

Our client is looking for a skilled individual to fill the role of Team Manager. 

Apply now and see how you can be the perfect fit for this exclusive position!

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