General Manager

WE ARE HIRING: General Manager

Location: Sri Lanka
Employment Type: Full Time
Industry: Travel & Aviation 

Role Overview 

We are seeking an experienced and commercially driven General Manager to lead the growth and operations of a travel technology platform that aggregates NDC, LCC, and GDS content for travel sellers. This is a strategic leadership role with full P&L responsibility, focused on building and scaling a high-performing sales organization, establishing customer support operations, driving market adoption, and representing the platform across the travel and aviation ecosystem. 

Key Responsibilities

• Build and lead a dedicated sales team and establish a strong market presence across the assigned territory.
• Develop and execute a go-to-market strategy targeting travel agencies, OTAs, non-IATA consolidators, and TMCs.
• Drive the complete sales lifecycle including lead generation, qualification, conversion, and account growth.
• Manage customer retention through structured account reviews, adoption tracking, and proactive relationship management.
• Establish and oversee a Level 1 support function covering onboarding, user management, and functional troubleshooting.
• Lead client onboarding programs and training initiatives.
• Translate complex travel distribution and platform concepts into practical user solutions.
• Represent the business at industry events, trade forums, associations, and regulatory engagements.
• Provide regular market intelligence covering competitor activities, industry developments, and distribution trends.
• Drive revenue growth while maintaining full ownership of business performance and profitability.

Candidate Profile

• 5+ years of experience in travel distribution, airline commercial management, GSA operations, or travel technology sales.
• Currently working within a B2B environment.
• Exposure to B2C travel sales will be an added advantage.
• Proven experience building or scaling sales and support functions from the ground up.
• Strong understanding of airline distribution models including NDC, GDS, BSP settlement, and agency commercial structures.
• Experience managing business performance with commercial and P&L accountability.
• Strong business development, stakeholder management, and leadership capabilities.
• Ability to engage effectively with both operational teams and senior executive stakeholders.
• Established network across travel agencies, OTAs, and TMCs will be a strong advantage.
• Excellent communication, negotiation, and relationship management skills.

What We Offer

• Opportunity to lead and build a new business line from the ground up.
• Direct exposure to senior leadership and strategic decision-making.
• Autonomy to shape the organization, team, and market strategy.
• Long-term career growth within an established travel and aviation ecosystem.

Ready to take your career to new heights? 

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! 

Our client is looking for a skilled individual to fill the role of General Manager. 

Apply now and see how you can be the perfect fit for this exclusive position!

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