WE ARE HIRING: Technical Support Engineer

Location: Colombo, Sri Lanka / Remote
Employment Type: Full-time
Industry: Information Technology / Cloud & Cyber Security

Role Overview

We are seeking a highly skilled and solutions-oriented Technical Support Engineer to support cloud infrastructure, cybersecurity, and enterprise IT systems within a fast-growing global technology environment.

The role requires strong expertise in Microsoft 365 administration, cloud platforms (Azure & AWS), cybersecurity best practices, and advanced system administration. You will provide technical leadership, resolve escalated issues, and ensure secure, reliable IT operations across client environments.

Key Responsibilities

Cloud & Security Management

• Analyze, design, and implement cybersecurity and information security solutions.

• Conduct in-depth security reviews of cloud services and SaaS platforms.

• Support, monitor, and patch cloud infrastructure and supporting software.

• Ensure compliance with industry security best practices and automation standards.

Microsoft 365 & Systems Administration

• Manage Microsoft 365 administration and deployments.

• Configure O365 compliance portals and security policies.

• Troubleshoot operating systems and third-party application issues.

• Monitor system configurations, maintain data integrity, and perform backups.

Incident & Vulnerability Management

• Conduct incident prevention, detection, containment, eradication, and recovery.

• Develop vulnerability management metrics and report findings to senior leadership.

• Resolve technical issues escalated by Level 1 support teams.

Qualifications & Experience

• Strong expertise in Microsoft 365 Administration (MS-900 certification preferred).

• Proven experience supporting large cloud-based systems.

• Deep knowledge of Azure and AWS cloud infrastructure.

• Solid experience in Cloud Security and Compliance.

• Knowledge in Networking and Firewalls.

• Experience in support desk management and direct end-user engagement.

• Strong understanding of system administration and enterprise IT environments.

• Microsoft 365 certification series is an added advantage.

• Understanding of Software Development Life Cycle (SDLC) is a plus.

Ready to advance your technology career?

We Are InTalent Asia, a leading recruitment and talent solutions partner in Sri Lanka, connecting skilled IT professionals with high-impact global opportunities.

We are currently seeking a technically strong and security-driven Technical Support Engineer to join a dynamic and innovation-focused technology environment.

At InTalent Asia, we dont just match candidates with jobs — we help build long-term career success.

Apply now and let InTalent Asia connect you to your next professional milestone.

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