Assistant Manager - Branch Operations

We are hiring!

Job Title: Assistant Manager - Branch Operations

• Location: Colombo 

How to Apply:

Click Apply for Position

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field (Masters degree preferred).
• Proven experience in branch operations, sales management, or a similar role - Min 3 - 4 years
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple tasks, prioritize, and work under pressure.
• Knowledge of market trends, competitor analysis, and sales strategies.
• Proficiency in MS Office and CRM software.

Tasks and Responsibilities:

Key Responsibilities:

1. Branch Operations Management
• Oversee all branch operations, including sales, customer service, and administrative tasks.
• Ensure smooth and efficient day-to-day operations while upholding the company's standards of excellence.
2. Sales & Business Development
• Develop and implement strategies to achieve branch sales targets and business goals.
• Lead and manage the sales team to ensure performance, motivation, and productivity.
• Identify new business opportunities, partnerships, and markets to increase profitability and branch growth.
3. Team Leadership & Development
• Recruit, hire, and train a team of sales and support staff.
• Conduct regular training sessions for the sales team to enhance their skills and product knowledge.
• Provide mentorship and leadership to ensure a positive, productive, and growth-oriented work environment.
4. Customer Relationship Management
• Build and maintain strong relationships with customers, ensuring their needs are met and service expectations are exceeded.
• Address customer concerns and satisfaction issues in a timely and professional manner.
5. Marketing & Event Coordination
• Work with internal and external teams to organize and host branch events, promotional activities, and client meetings.
• Collaborate with the marketing team to implement branch-level marketing strategies to improve visibility and brand presence.
6. Compliance & Process Improvement
• Ensure compliance with company policies, procedures, and industry regulations.
• Identify areas of operational inefficiencies and implement corrective actions to enhance performance and profitability.
• Share insights, competitive intelligence, and best practices with other branches and headquarters.
7. Market Intelligence & Reporting
• Stay informed on market trends, competitor activities, and industry developments.
• Provide regular reports on market movement, customer feedback, and branch performance to senior management.
8. Networking & Brand Building
• Network with local businesses, community groups, and stakeholders to build the presence and reputation of the branch and company.
• Act as a brand ambassador to ensure consistent representation of the company's values and services.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Assistant Manager - Branch Operations.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!