Manager Applications

We are Hiring !

Position: Manager Applications

JOB ROLE

Requirements:

Academic qualifications: A bachelor's degree or higher in a relevant field, such as
computer science, information technology, software engineering, or information systems
Experience: At least six years of experience in application support and software
development projects
Knowledge: Understanding of the application system development life cycle and
methodology, as well as ITIL
Technical expertise: Strong knowledge of asset management systems or other major
corporate systems
Leadership and collaboration skills: The ability to manage stakeholders, build trust, and
foster collaboration
Communication skills: The ability to work well virtually with both on-shore and off-shore
teams
Experience with monitoring tools: Experience in application monitoring and health
checks using tools such as Splunk, Dynatrace, SiteScope, Azure Monitor

Responsibilities:

Manage life cycle of incidents including communication, investigation, and resolution.
Manage S2, S1 Incidents, Coordinate with vendors, Help Desk team and relevant parties to
find solution within SLA.
Develop knowledge base articles for use within the support organization.
Document known issues, potential workarounds, mitigation steps, and improvements.
Work with Operations, vendors, BU, and other support teams to establish proper support model
and escalation.
Monitor and facilitate adherence to documented application Operation Level Agreements
(OLAs) and Service Level Agreements (SLAs) and enable efficient reporting of ITIL-based
metrics.
General Technology Operations management.
Creates test cases to perform UAT and post product validation for system changes.
Submitting and managing Service Now tickets.
Handle escalations from the support team on an As Needed basis.
Ability to understand vendor contract, Service Level Agreements, Key Performance Indicators.
Coordinate with Help Desk team and Application team to identify recurring issues and provide
solutions

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client looking for a dynamic individual to fill the role of Manager Applications

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!