Tech Lead - Offshore Service Desk

We're Hiring!

Job Title : Tech Lead ( IT Industry )

• Working Days : Monday to Friday + additional hours based on workload requirements
• Work Hours : 6:30 am to 4:30 pm (IST)



How to Apply : Click ' Apply for Position '

Requirements :

• Bachelors degree in Information Technology or equivalent experience 
• Minimum of 5 years or more hands-on work experience in an off-shore Service Desk environment
• Major Microsoft certification (Azure, MCSE, MCSA, MCITP SA or EA) not required but a plus
• Excellent Communications skills, founded in being a good listener, clear and precise
• Expertise in configuration and deployment of major Microsoft technologies including Entra ID, Intune, Office365, SharePoint, Teams and On-Premise Operating Systems
• Experience in configuration and deployment of Firewalls, Switches, Wireless Access Points and VPN technologies
• Experience working for a Managed Service Provider (MSP) or IT Support Business
• Familiarity with MSP tools like Autotask PSA, Datto RMM and BCDR, BrightGauge and Hudu
• Familiarity with PowerShell and other scripting languages for application deployment, reporting and automation
• A deep desire to deliver excellent service to our clients the STS Way
• Experience in working with PSA systems (Autotask, ConnectWise Manage etc.)
• Experience in working with RMM systems (N-central, Datto RMM etc.)
• Experience in working with IT-Glue

Responsibilities : 

• Be a point of contact for service issues & escalations for clients
• Support the Service Desk department by actively helping with after-hours, overnight proactive and reactive tickets
• Support our Professional Services department by actively helping with objectives, tasks, projects, and initiatives, provide QA\QC and at times coverage during an absence
• Support our Cloud Services department by actively helping with objectives, tasks, projects, and initiatives, provide QA\QC and at times coverage during an absence
• Support our Centralized Services department by actively helping with objectives, tasks, projects, and initiatives; provide QA\QC and at times coverage during an absence
• Support our Internal IT department by actively helping with objectives, tasks, projects, and initiatives
• Support our internal compliance manager and champion for continually achieving SOC2 certification
• Participate in the On-Call rotation and provide on-call support for escalation and overflow tickets
• Support the team and clients with any unusual/high-level issues that arise

Benefits from this Role : 

• Excellent culture and fun working atmosphere
• Competitive compensation package
• Remote work
• Comprehensive health insurance plan
• A business casual work environment

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is on the lookout for a dynamic individual.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position! #InTalentAsia #CareerOpportunity #JobVacancy #ElevateYourCareer