Graduate Trainee

We are hiring!

Job Title: Graduate Trainee

How to Apply:

Click "Apply for Position"

Requirements:

• Bachelor's degree in an IT-related field.

• At least a 'B' pass for Combined Mathematics, Higher Mathematics, or Physics in A Levels.

• 'A' pass for English in Ordinary Level with excellent spoken and written English.

Key Skills

• You are a passionate self-learner.

• You are an empathic team player.

• You are proactive, curious, and demonstrate initiative, you have a can-do attitude.

• You are accurate with a high attention to detail.

• You use your time management skills to organize and prioritize tasks, manage your workload, and use tools and automation to meet deadlines.

• You provide customer-oriented service to end users by establishing a positive relationship, demonstrating empathy, being patient, and providing clear and timely updates.

• You are committed to achieving excellent results.

Responsibilities

• Complete all training assignments on time, including online and virtual training as well as in-person training.

• Be involved in developing internal intellectual property (IP), e.g., planning models, and sales decks. Be involved in documenting existing models and producing user guides and training material.

• Proactively study and learn the technical capabilities and marketing strategies of company's technology partners  by visiting their partner portals.

• Suggest improvements to the design and quality of the solutions being developed.

• Complete all admin functions in a timely manner, such as updating goals in BambooHR, our HR system, and recording and submitting time sheets in Harvest.

• Attend to service desk support tickets and resolve Level 1/ Level 2 support issues or requests. Track and monitor support cases to ensure timely resolution and follow-up, and keep stakeholders updated on status.

• Escalate unresolved issues to relevant Senior Engineer or Manager in a timely and efficient manner.

• Support the technical teams to ensure smooth delivery of solutions and services to our clients.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client lookout for a dynamic individual to fill the role of Graduate Trainee.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!