Front Office Coordinator

WE ARE HIRING !!

Front Office Coordinator


Location: 30 Dr. Lester James Peries Mawatha, Colombo 05
Job Type: Full-time

Position Overview

We are seeking a highly organized and customer-focused Front Office Coordinator to join our team. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and maintaining smooth operations at the front desk.


Key Responsibilities

• Customer Interaction: Greet customers with a friendly and professional attitude, assist with inquiries, and provide general information about our services.
• Job Documentation: Accurately create job orders, input customer details, and track service requests in our internal system.
• Service Coordination: Communicate effectively with technicians to ensure timely updates on customer repairs and service status.
• Customer Communication: Inform customers about the status of their MacBook service, estimated completion times, and any additional recommendations.
• Scheduling: Help manage appointments, follow up on pending jobs, and keep track of service timelines.
• Record Keeping: Maintain accurate records of customer interactions, job details, and service history in our CRM system.
• Problem Resolution: Address and resolve any customer concerns or issues with professionalism, ensuring a positive experience for all clients.
• Front Desk Operations: Maintain the cleanliness and organization of the front office area, ensuring a welcoming environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and/or similar office software.
• Ability to multitask and prioritize tasks effectively.
• Customer service experience, preferably in a technical or retail setting.
• A proactive, positive attitude and a passion for helping others.
  
  
  Ready to take your career to new heights?
  
  We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Front Officer Coordinator
  
  At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.
  
  Apply now and see how you can be the perfect fit for this exclusive position!
  
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