Business Development and Telecom Support Executive

We are hiring!

Job Title: Business Development and Telecom Support Executive

• Work Type: Hybrid ( Six months of probation period - Onsite)
• Work Timings: 4:00 AM to 1:00 PM form April- September and 3:00 PM to 12:00 PM from October- March

How to Apply:

Click "Apply for position"

Requirements:

• Degree in IT/ Sales/ Computer Networking; City & Guilds - Certificate in Electrical and Electronics Technology (IVQ Level 2) or Diploma in Electrical and Electronic Engineering (IVQ Level 3).
• Edexcel BTEC HND in Telecommunication Engineering will be an added advantage.
• Basic knowledge of computer networking such as basic networking theories, concepts and troubleshooting are a prerequisite.
• Minimum 1+ years of customer care experience, live web-chat support, or experience in a similar role
• Solid personal experience with personal selling and a flair for sales
• Experience in a Telco/ISP environment will be a distinct advantage
• Patience, courtesy and the ability to pay attention to the ultimate detail
• Ability to work for extended periods of time Ability to deal with and manage highly complex situations and environment
• Strong Analytical, organizational, and creative thinking skills.

About You

• Outstanding business communication skills in English (oral, and written) including the ability to use accurate grammar, spelling, punctuation, summarize, and communicate technical requirements and solutions to non-technical stakeholders.
• Live web-chat support experience
• Delivers exceptional service day in and day out with fast response times and clear, helpful communication
• Create a "WOW" factor in all interactions and identify customer needs successfully

Responsibilities

• Perform various service qualification checks using advanced web-based applications
• Effectively respond to sales inquiries/ calls in a courteous, empathetic, and business-like fashion
• Undertake sales orders and submit necessary applications for effective provisioning/delivery of services
• Troubleshoot internet/ voice service issues and a basic knowledge in telecommunication technologies such as FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, home wireless broadband, ADSL, PSTN, VoIP. Collaborate with Products, Operations, and Quality teams to troubleshoot problems, improve processes, and ensure customer satisfaction.
• Communicate with customers through inbound calls, outbound calls, chat, and email channels.
• Assist new clients with their internet set-up; make suggestions as an industry expert and give an overall great first impression.
• Use the provided knowledge base to research answers to customer inquiries and respond to customers with timely, accurate information.
• Document customer needs, questions, interactions and suggestions for recording call/email notes in the appropriate CRM, tools, or tracking systems.
• Attend regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators, emphasis will be placed on NPS (Net promoter Score) and ASA (Average Speed of Answer).
• Comply with telecom regulatory and compliance issues in Australia when providing end-user assistance.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Business Development and Telecom Support Executive.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!