Senior Specialist CS cum Operations in Freight Forwarding

We are hiring!
Senior Specialist CS cum Operations in Freight Forwarding Opportunity

Key Duties and Responsibilities

1. Customer Service

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
• Build and maintain strong relationships with customers to ensure high levels of satisfaction.
• Manage customer accounts, ensuring all documentation is accurate and up to date.
• Coordinate with internal departments to provide seamless and efficient customer service.

2. Operations Management

• Oversee end-to-end freight forwarding operations, including imports, exports, and domestic shipments.
• Monitor shipment schedules and ensure on-time deliveries by coordinating with carriers, customs, and other service providers.
• Ensure compliance with local and international shipping regulations.
• Troubleshoot and resolve operational issues to minimize delays and disruptions.

3. Documentation and Compliance

• Prepare and review shipping documents such as bills of lading, invoices, and customs declarations.
• Ensure accuracy and compliance with international trade regulations and customer requirements.
• Maintain proper records and filing systems for easy retrieval of shipment information.

4. Team Collaboration

• Collaborate with sales and marketing teams to support business development efforts.
• Provide training and mentoring to junior team members to enhance service quality and operational efficiency.
• Participate in process improvement initiatives to streamline operations and enhance customer experience.

5. Reporting and Analytics

• Monitor and analyze key performance indicators (KPIs) to assess operational efficiency and customer satisfaction.
• Generate periodic reports for management, highlighting achievements and areas for improvement.
• Forecast potential operational challenges and propose solutions to mitigate risks.

C. Qualifications & Skills

Education: Bachelors degree in logistics, supply chain management, or a related field.

Experience:

• Minimum 5 years of experience in customer service and operations within the freight forwarding industry.
• Strong understanding of global trade regulations and shipping processes.

Skills:

• Excellent communication and interpersonal skills.
• Proficiency in freight management software and MS Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Knowledge of customs clearance procedures is a plus.

D. Technical Knowledge

• Strong understanding of freight operations, including door-to door shipping.
• Familiarity with country codes, major airports, and freight shipment types.
• Booking knowledge and pricing/quotation creation too

E. Other Requirements

This job requires to follow Malaysian public Holiday & working hours.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner

in Sri Lanka, and we've got an exciting opportunity for you! Our client in the BPO sector is on the
lookout for a dynamic individual to fill the role of Senior Specialist CS cum Operations in Freight Forwarding.

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