Branch Telecallers

Job Description 

• Fluency in English .
• Ability to articulate clearly and confidently on the phone.
• Active listening skills to understand customer needs and provide relevant information.
• Minimum qualification: Bachelor's Degree (preferred in Marketing, Communication, or any relevant field).
• Experience in customer service or tele calling roles is an advantage.
• 1-2 years of experience in tele calling or customer service.
• Experience in education consulting or study abroad services is preferred.
• Ability to convert inquiries into leads or consultations.
• Knowledge of selling techniques and how to handle objections.
• Strong follow-up skills to ensure lead nurturing and conversion.
• Demonstrated ability to empathize with prospective students and their concerns.
• Familiarity with CRM systems to track leads, manage follow-ups, and update status.
• Proficiency in using MS Office tools (especially Excel) for reporting.
• Ability to handle a high volume of calls efficiently.