CUSTOMER SUCCESS SPECIALIST

We are hiring!

Customer Success Specialist Opportunity.

How to Apply:

Click Apply for position

Requirements:

• Bachelors degree in technology, business, or a related field.
• Service-minded and quality-focused.
• Exceptional ability to communicate, build personalized relationships, and adapt to challenging situations.
• Comfortable with technical topics and learning new technologies.
• Ability to deeply understand the customers' concerns and thoughts regarding the use of products.
• Comfortable working in a fast-paced environment.

Tasks and Responsibilities:

Customer Value Management: Engage in creating long-term relationships with our customers by providing value throughout their journey to achieve corporate and business outcomes.

Professional Services: Leading and participating in specific customer projects, such as setting up Company for new customers.

Customer Support: Responding to and providing solutions to customer inquiries received through chats and emails. Serve as the coordinator between the customer and Company to ensure reported issues are solved smoothly.

Product Roadmap Initiatives: Support the product and development team by suggesting new product features and improvements.

Knowledge Management: Create and review help articles and training materials to help new and existing customers adopt our product. Keep product help documentation and internal process documents current and conduct training for customers and team members.

Sales and Marketing Activities:  Provide input and review marketing content. Support pre-sales and product prototype demos.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client lookout for a dynamic individual to fill the role of Customer Success Specialist.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!