FRONT OFFICE MANAGER

We are hiring!

FRONT OFFICE MANAGER Opportunity.

• Working Hours: Shift Basis - 22 to 23 days ( Months with 31 days) / 08 off days per month

• Nature of Work (Onsite, Hybrid, Remote, etc.): Onsite

• Job Location: Kandy

How to Apply:

Click Apply for position



Responsibilities and job content:

• Organize, direct, and monitor daily activities of front office associates guest relations staff and ( night audit personnel ).
• Work with senior management to direct, implement and maintain stipulated brand service standards
• Maintain complete knowledge at all times of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, current knowledge of hotel products, special packages and promotions, as well as knowledge of the local area and communicate information to appropriate staff.
• Initiate development, implementation, and maintenance of programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable.
• Perform guest service staff responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering the telephone, making guest reservations and checking guests out of hotel.
• Ensure that guests needs are fulfilled and their stay is as pleasurable as possible; assist with dining, entertainment, or transportation reservations as needed.
• Assist front office staff with resolution of guest problems/complaints as needed in a timely manner. Communicate with senior management when issues arise.
• Develop a relationship with regular customers.
• Attend to reservations and registrations of VIPs personally.

• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.

• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme

• Ensure that room allocations are carried out as necessary and with attention to special requests.

• Ensure that investigations of irregularities and undesirable guests and the checking of room occupancy discrepancies are properly conducted.

• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Monitor the appearance, standards, and performance of the Front Office Team Members.

• Maintain good communication and working relationships with all hotel departments and ensure smooth flow of information.

• Prepare Annual Front Office Budget, develop working plans, and other relevant and timely reports accurately.
• Assign duties and monitor quality of work and ensure staff conform to organizational policies and procedures and safety regulations.
• Assist senior management with hiring, training, supervising, motivating, and developing front desk staff; manage schedules and workflow.

• Convene department meetings regularly and ensure communication with all levels of staff.
• Attend any management meetings as necessary.
• Maintain the credit policies of the hotel.
• Maintain the required data on occupancy, Nationalities, Sales and compliments.
• Supervise the preparation of and finalize all Front Office reports, schedules & requisitions.
• Prepare staff rosters in keeping with the needs of the organization.
• Ensure that guest history is updated & maintained.
• Complete monthly inventories and timely requisitions.

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Establish KPIs and objectives, policies & procedures for the department.
• Ensure cleanliness of and maintenance of relevant areas.
• Comply with hotel security, all health and safety regulations and protocols
• Have knowledge of all first aid & fire procedures.
• Ensure that a comprehensive and systematic staff training programmed is instituted and executed and be responsible for staff supervision, motivation & development.
• Provide day-to-day guidance and oversight of team; identifying problem areas and taking corrective action whilst actively working to promote and recognize performance.
• Adhere to and ensure that proper hiring procedures and termination procedures are followed.
• Ensure a professional attitude and proper business attire when on duty.
• Liaise closely with the Transport Coordinator with regard to food, laundry
• Deliveries & other guest requirements in order to ensure a smooth operation.
• All other duties as assigned by the Managing Director

Qualifications 

• A degree or diploma in Hotel Management or equivalent

• A minimum of 3 years of Front Office supervisory experience in a hotel, leisure sector.

• High level of IT proficiency

• High level of commercial awareness and sales capabilities

• Experience with managing and developing people

• Excellent leadership, interpersonal and communication skills

• Commitment to delivering a high level of customer service

• Ability to work under pressure with an amiable mannerism portraying the culture of the hotel at all times.

• Excellent grooming standards

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team
• Ability to work a flexible schedule and late hours when required. Rotating or multiple schedules may be required to ensure optimum coverage, resulting in night and weekend work.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client lookout for a dynamic individual to fill the role of FRONT OFFICE MANAGER.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!