Support Manager

We are hiring!

Support Manager Opportunity

How to Apply:

Click Apply for position

Qualifications:

Technical Knowledge:

• Strong ITIL (or equivalent) knowledge of IT Service Management/Delivery, with experience in industry leading applications such as Remedy or ServiceNow preferable.

• Demonstrable knowledge of Business Intelligence & Data Warehouse theory (Kimball methodology preferred).

• Knowledge of design and integration principles for complex, heterogeneous databases, data modelling and dimensional databases & data marts design experience.

Strong experience of the Microsoft BI Stack:

• Microsoft SQL Server 2019 (or greater) Database Engine (inc. SSMS), Integration
• Services (SSIS), & Reporting Services (SSRS).
• Experience in using other database platforms, including Oracle, MySQL will be useful.
• Knowledge of C#, Microsoft .NET technologies or a background in coding is desirable.
• Experience with Microsoft Azure technologies (including Synapse) is preferable, or other cloud solutions desirable.
• Power BI and knowledge of non-Microsoft visualization tools such as QlikView or Tableau desirable.
• Experience with agile development tools desirable (e.g.. Microsoft Azure DevOps, Jira, etc.).

Experience:

• Prior experience managing a support and/or development team is essential.
• Strong knowledge and experience in ITIL Service Management (IA, Incident, Problem & Request Management) or equivalent.
• Extensive experience with the Microsoft BI tool-stack on Data Warehousing projects.
• Experience of delivering Business Intelligence and Data Warehouse solutions.
• Experience designing and developing enterprise grade software solutions.
• Strong database knowledge/experience, including programming, maintenance, optimization and troubleshooting.

• Experience with agile development methodologies including Kanban and Scrum.
• Experience with automated testing.
• Strong knowledge of industry data standards and architectures.
• Requirements definition and data analysis, data modelling experience in data warehouse environment of insurance/financial services domain an advantage.
• Knowledge of Insurance industry an advantage.
• Experience of working in a corporate environment an advantage.

Skills/Other:

• An excellent communicator able to converse with stakeholders up and down an organization, and with differing knowledge and experience levels.
• Strong desire to create and maintain collaborative team environment where everyone feels included and able to contribute.
• A passion for developing a team and its members towards business and personal goals.
• Strong interpersonal skills, able to resolve problems in a professional manner, lead working groups, negotiate and create consensus.
• Able to deliver information with integrity and sensitivity.
• Ability to translate complex technical terminology, concepts and issues in terms
• understandable to technical and non-technical management and staff.
• Client-facing skills, strong analytical thinking and attention to detail.
• Ability to lead research and triage of complex problems, tactical and strategic solutions.
• Demonstrable drive and self-motivation, able to work under pressure and effective at managing workloads and delivering results.
• Supports and encourages change and adapts positively to changing priorities and work demands.
• Knowledge of one or more formal project management methodologies (Agile methodology experience would be highly beneficial).
• Confident, assertive and influential individual.
• Learns and shares knowledge.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client lookout for a dynamic individual to fill the role of Support Manager.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!