Guest Relation Manager

WE ARE HIRING !!

Guest Relations Manager

Location: Multiple locations (Frequent travel required)
Working Hours: Flexible
Industry: Hospitality & Restaurant Management

Key Responsibilities:

• Customer Relations: Handle guest complaints via hotline & digital media.
• Product Trials: Organize & manage customer feedback sessions.
• Training & Audits: Train new call center agents & conduct quality audits.
• Guest Relations Supervision: Lead the team and make quick decisions.
• Operational Support: Work with operations to improve service & outlet performance.
• Customer Service Training: Train front counter staff across all brands.
• Reporting: Provide weekly performance & solutions reports to the CEO.

Candidate Requirements:

Age: 30 - 45 years (Male/Female)
Education: MBA or Degree in Hospitality/Business Management (Preferred)
Experience: 2-5 years in a relevant role

Skills:

• Strong communication skills in English (Tamil is a plus)
• Decision-making ability in customer service situations
• Knowledge of digital media platforms
• Proficiency in Microsoft Office
  Other:
• Willing to travel frequently
• Open to flexible working hours
  
  Ready to take your career to new heights?
  
  We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Guest Relations Manager
  
  At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.
  
  Apply now and see how you can be the perfect fit for this exclusive position!
  
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