Manager IT Application Support

We are Hiring !!

Manager IT Application Support opportunity in the Multi-line Insurance industry

Roles and Responsibilities:

• Manage life cycle of incidents including communication, investigation, and resolution.
  
• Manage S2, S1 Incidents, Coordinate with vendors, Help Desk team and relevant parties to find solution within SLA.
  
• Develop knowledge base articles for use within the support organization.
  
• Document known issues, potential workarounds, mitigation steps, and improvements.
• Work with Operations, vendors, BU, and other support teams to establish proper support model and escalation.
  
• Monitor and facilitate adherence to documented application Operation Level Agreements
  
• (OLAs) and Service Level Agreements (SLAs) and enable efficient reporting of ITIL-based metrics.
  
• General Technology Operations management.
  
• Creates test cases to perform UAT and post product validation for system changes.
• Submitting and managing Service Now tickets.
• Handle escalations from the support team on an As Needed basis.
  
• Ability to understand vendor contract, Service Level Agreements, Key Performance Indicators.
  
• Coordinate with Help Desk team and Application team to identify recurring issues and provide solutions.

Minimum Job Requirements:

• Academic qualifications: A bachelor's degree or higher in a relevant field, such as
  computer science, information technology, software engineering, or information systems
  
• Experience: At least six years of experience in application support and software
  development projects
  
• Knowledge: Understanding of the application system development life cycle and
  methodology, as well as ITIL
  
• Technical expertise: Strong knowledge of asset management systems or other major corporate systems
  
• Leadership and collaboration skills: The ability to manage stakeholders, build trust, and foster collaboration
  
• Communication skills: The ability to work well virtually with both on-shore and off-shore teams
  
  
  Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client in the Multi-line Insurance industry is on the lookout for a dynamic individual to fill the role of Manager IT Application Support.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

#InTalentAsia #CareerOpportunity #JobVacancy #ElevateYourCareer