Senior Manager Customer Success

We are hiring!

Senior Customer Success Manager opportunity in Software Development

Our client is looking for a versatile and adaptable professional with a proven ability to quickly learn and excel in diverse challenges to lead and manage customer success team. This role is critical in ensuring customer satisfaction, retention, and growth by delivering exceptional service and driving the adoption and optimization of solutions.

If you thrive in a dynamic, fast-paced environment and enjoy transitioning into new challenges, as well as empowering your team to deliver high-quality results, then you might be the ideal candidate.

About the Job

As the Senior Customer Success Manager, your work in the following areas.

• Customer Value Management: Develop strategies to maximize customer value and ROI, monitor KPIs, and build trusted relationships by aligning solutions with customer objectives.
• Customer Support: Lead the support team,  Support Process, and enhance efficiency through SLA and KPI monitoring.
• Professional Services: Deliver implementation, training, and consulting services while optimizing tailored service plans for product adoption and quality outcomes.
• Product Feedback and Collaboration: Advocate for customer needs to the product team, driving enhancements and ensuring smooth adoption of updates and best practices.
• Team Leadership: Mentor and grow a high-performing, customer-focused team while fostering continuous learning and collaboration.
• Cross-functional collaboration: Partner with key departments to align customer experiences and contribute to success stories and knowledge sharing.
• Metrics and Reporting: Track and analyze key metrics to provide actionable insights for continuous improvement.
• Innovation and Best Practices: Stay updated on industry trends to implement innovative strategies that enhance customer success.

Requirements

• 10 to 15 years in the IT industry (Product, Engineering, or Support).
• An MBA is an added advantage.
• Willingness to learn client's product.
• Possesses a broad skill set, including project management, strategic planning, data analysis, customer relations, and cross-functional collaboration.
• Strong technical proficiency combined with excellent written and verbal communication and leadership abilities.
• Able to find a balance between being process-driven and results-oriented.
• Enjoys working in a fast-paced environment.
  
  Ready to take your career to new heights?
  
  We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!
  
  Our client in the Software Development is on the lookout for a dynamic individual to fill the role of Senior Customer Success Manager.
  
  At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.
  
  Apply now and see how you can be the perfect fit for this exclusive position!
  
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