Executive - Digital Support Specialist

WE ARE HIRING : Executive - Digital Support Specialist


Key Responsibilities:

Client Support & L1 Application Support:

• Provide user awareness training and troubleshoots ERP and manufacturing eco systems.

Computer Hardware & Software Support:

• Diagnose hardware and software issues, upgrades hardware, installs operating systems, and applies application patches.

Printer & Photocopy Inventory Control:

• Coordinate with service partners, tracks inventory and follows up on service requests.

IT Support Coverage

• Provide on-site and remote IT support during weekends to ensure smooth operation of plant activities, particularly at the Exhaust Dye Plant, and Fantasia facilities.
• Monitor and manage critical systems to prevent downtime or disruptions.

Network & Connectivity Support

• Assist in monitoring network performance and escalate major disruptions to the network team.
• Troubleshoot and resolve basic LAN/WAN connectivity issues and Wi-Fi access problems with both local and overseas technical teams.

IT Support Ticket Management

• Log, prioritize, and follow up on support requests using the organizations ticketing system.
• Ensure issues are categorized properly and closed in a timely manner.

Documentation:

• Creates guidelines, user training documents, and maintains asset records

Additional Responsibilities:

• Perform any additional duties as requested by management, commensurate with the current role

Qualifications and Experience:Educational Qualifications:

• Bachelors degree in IT from a recognized university.

Professional Experience:

• Proven experience in business analysis, data analysis, or strategic planning roles.
• Minimum 1 Year of Experience in a IT Support Role or a similar role
• Experience in Computer Hardware & Software Troubleshooting.
• Proficiency in Administrating Microsoft 365 Services (Azure AD / Intune / SharePoint / Teams /OneDrive) & Microsoft 365 Admin Center.
• Experience working in Hybrid domain environment.
• Understanding of Network concepts LAN, WAN, Wi-Fi.
• Experience in documenting end user training guidelines.
• The ideal candidate should pass industry recognized certification AZ-900 & AZ-104.

Personal Characteristics / Behavior:

• Ability to work effectively in a fast-paced environment and collaborate with cross-functional teams.
• Problem solving mindset
• Proactive and self-motivated

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Executive - Digital Support Specialist

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!