Reservations Executive

We are hiring!

Job Title : Reservations Executive (Industry : Industrial Automation)

Location : Colombo , Sri Lanka

Working Hours :  8.30 am to 5.30 pm

Working Days : Monday to Friday ; however calls and emails should be answered and replied to remotely during weekends

Work Type : Onsite

How to Apply : Click 'Apply for Position'

Job Summary :

A detail-oriented reservation executive to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers questions, making travel suggestions and booking rooms and tickets.

To be successful as a Reservations Executive, you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Responsibilities:

• Assisting and advising customers who may be choosing from a variety of travel options
• Making reservations for customers based on their various requirements and budgetary allowances
• Checking the availability of accommodation or transportation on the customers desired travel dates
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest
• Processing payments and sending confirmation details to customers
• Sorting out any issues that may arise with bookings or reservations
• Selling and promoting reservation services
• Answering any questions customers might have about the reservation process
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, transportation & specially curated events
• Providing support to customers who may need to amend or cancel a reservation

Requirements:

• A Bachelor's degree in business management or related field
• 3 - 5 years proven experience working in sales or public relations, preferably in the hospitality or travel industries
• Customer-service experience
• Excellent written and verbal communication skills
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Data entry experience

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is on the lookout for a dynamic individual.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position! #InTalentAsia #CareerOpportunity #JobVacancy #ElevateYourCareer