Voice & Culture Trainer

• We are hiring!

Job Title: Voice & Culture Trainer

• Location: Colombo

How to Apply:

Click Apply for Position



Requirements:

• Proven experience as a voice and accent trainer, preferably in an Australian contact centre(preferable).
• Strong knowledge of Australian English accents and cultural nuances (Preferable).
• Excellent communication and presentation skills.
• Ability to provide constructive feedback and coaching.
• Proficiency in creating training materials and resources.
• Strong analytical and problem-solving skills.
• Highly organized and detail-oriented.
• Flexibility to adapt training methods to individual employee needs.
• Able to work on a shift/roster basis for AEST.

Tasks and Responsibilities:

Accent and Culture Training:

• Conduct assessments to identify areas where customer service representatives need improvement in their English accent (negating mother tongue influence).
• Develop and deliver training modules to help employees improve their pronunciation, intonation, and overall accent authenticity.

Communication Skills Enhancement:

• Provide guidance on effective verbal communication, including tone, pace, and clarity.
• Offer feedback and coaching to improve language fluency and comprehension.

Cultural Awareness:

• Educate employees about Australian culture, including colloquialisms, customs, and business etiquette and Australian way of life.
• Help employees adapt their communication styles to align with Australian customer expectations.

Individualized Coaching:

• Conduct one-on-one coaching sessions to address specific voice and accent improvement needs.
• Track progress and provide ongoing feedback to support employee development.

Training Materials Development:

• Create and maintain training materials, including pronunciation guides, audiovisual resources, and cultural references.
• Update training content to reflect evolving customer needs and market trends.

Assessment and Evaluation:

• Administer regular assessments to measure employees' improvement in voice and accent skills.
• Analyze data and use results to tailor training programs and identify areas for improvement.

Collaboration:

• Work closely with the HR team to integrate voice and accent training into the onboarding process for new hires.
• Collaborate with operations managers and team leaders to address performance gaps and align training with business goals.

Documentation:

• Maintain records of training sessions, assessments, and employee progress.
• Prepare reports for management summarizing the impact of the voice and accent training program.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client looking for a dynamic individual to fill the role of Voice & Culture Trainer.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!