Senior Customer Care Executive

WE ARE HIRING: Senior Customer Care Executive

Key Responsibilities:

• Handle and resolve customer inquiries, complaints, and service requests through calls, emails, or other communication channels.

• Monitor daily operations of the customer care center to ensure high-quality service delivery.

• Mentor and support junior customer care staff by providing guidance and training as needed.

• Escalate complex customer issues to relevant departments and follow up to ensure timely resolution.

• Maintain accurate records of customer interactions, transactions, and feedback.

• Ensure adherence to service standards, procedures, and policies.

• Identify trends in customer feedback and recommend improvements to enhance service quality.

• Support team leaders and management with performance reports and customer insights.

Requirements:

• Preferably below 27 years of age.

• Preferably sat for GCE A/L.

• Minimum of 18 months experience at a Customer Care Centre, Call Centre, Contact Centre, or similar business environment.

Other Details:

• Contract Type: Fixed Term Contract 03 Years