About the job Operation Manager
We are hiring!
Operation Manager Opportunity in Salesforce Consulting & Support Industry.
- Location: Level 9, No. 752 Dr Danister De Silva Mawatha,, Colombo, Westen 00900, LK
- Work Type: Hybrid (60% in physical office)
- Work Hours: 8am to 5pm
- Working Days: Mon-Fri
How to Apply:
Click "Apply For Position"
Responsibilities
- Strategic Planning:
-Develop and implement operational strategies specifically tailored for offshore activities.
-Collaborate with the Onshore Director to align offshore operations with overall business objectives.
-Analyze offshore operational data and trends to identify areas for improvement.
- Process Improvement:
-Streamline and optimize offshore operational processes to enhance efficiency.
-Identify bottlenecks unique to offshore operations and implement solutions to improve workflow.
-Introduce best practices to enhance overall operational performance in the offshore context.
- Resource Management:
-Effectively manage and allocate offshore resources to meet operational needs.
-Monitor offshore inventory levels and coordinate with procurement for timely replenishment.
-Ensure optimal utilization of human resources in the offshore team to achieve operational targets.
- Team Leadership:
-Lead and motivate the offshore operations team to achieve excellence providing coaching, guidance, and support.
-Commitment to working from the Colombo office for minimum three days each week, fostering a positive and collaborative work environment among offshore staff and maintaining an active presence within the organization.
- Quality Assurance:
-Implement and maintain quality control measures for offshore operations.
-Conduct regular audits of offshore activities to identify and address discrepancies.
-Collaborate with relevant departments to enhance product/service quality in the offshore context.
- Communication:
-Facilitate clear communication channels within the offshore operations team and cross-functionally.
-Collaborate with onshore and offshore teams to address operational challenges.
-Regularly report offshore operational performance and key metrics to the Onshore Director.
- Compliance and Risk Management:
-Ensure offshore operations comply with regulatory standards and company policies.
-Identify and mitigate offshore operational risks through proactive measures.
-Implement contingency plans to address unforeseen offshore operational disruptions.
- Budget Management:
-Collaborate with COO to develop and manage the offshore operations budget.
-Monitor offshore expenses and implement cost-saving initiatives where possible.
-Provide regular financial reports on offshore operations to the Onshore Director.
Qualifications
- Bachelors degree in business administration, Operations Management, or a related field (Masters degree preferred).
- Proven experience in offshore operations management or a similar role.
- Strong analytical and problem-solving skills in the context of offshore activities.
- Excellent leadership and interpersonal abilities, particularly in managing offshore teams.
- Effective communication skills, both written and verbal, with a focus on cross-cultural communication.
- Knowledge of IT industry best practices and trends in offshore operations is preferable.
- Familiarity with relevant software and technology tools used in offshore operations.
Benefits
- Competitive salary pegged to AUD
- Professional development opportunities
- Performance Bonus
- Positive and inclusive work culture
Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client in the Salesforce Consulting & Support Industry is on the lookout for a dynamic individual to fill the role of Operation Manager.
At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!