WE ARE HIRING: Operations Executive

Location: Rajagiriya, Sri Lanka
Employment Type: Full-Time
Work Arrangement: Onsite
Industry: Recruitment, HR Services & Business Development
Experience Required: 1–3 Years

About the Role

We are seeking a proactive, organized, and results-driven Operations Executive to support business development, client relationship management, recruitment coordination, and operational activities within the recruitment and HR services industry.

The successful candidate will play a key role in supporting client acquisition, managing stakeholder relationships, coordinating recruitment activities, monitoring service delivery, and ensuring smooth day-to-day business operations.

This role is ideal for an energetic professional with excellent English communication skills, strong organizational capabilities, and a passion for business development and recruitment operations.

Key Responsibilities

Business Development & Client Acquisition

• Identify and acquire new clients through cold calling, networking, referrals, and business development activities.
• Research potential customers and identify opportunities within recruitment, staffing, and HR services sectors.
• Contact prospective clients to introduce recruitment and HR solutions.
• Build and maintain strong relationships with prospective and existing clients.
• Understand client recruitment requirements and recommend suitable services.
• Conduct client meetings, presentations, and commercial discussions.
• Support negotiations and client agreement finalization processes.
• Follow up on business inquiries, proposals, and pending opportunities.
• Monitor recruitment market trends and identify business growth opportunities.
• Maintain accurate records of business development activities and client interactions.

Recruitment Operations & Coordination

• Coordinate closely with recruitment teams to ensure smooth service delivery.
• Monitor recruitment progress and follow up on client requirements.
• Support timely candidate submissions and recruitment activities.
• Ensure client requirements are accurately communicated to recruitment teams.
• Track recruitment activities to ensure agreed timelines and expectations are achieved.
• Coordinate with internal teams to resolve recruitment-related operational issues.
• Maintain effective communication between clients, consultants, and stakeholders.
• Support the delivery of recruitment services in line with agreed service levels.

Client Relationship Management

• Maintain regular client communication regarding recruitment progress and service updates.
• Respond professionally and promptly to client inquiries.
• Support the resolution of client concerns and service-related issues.
• Build long-term business relationships through proactive follow-up and engagement.
• Gather client feedback and communicate recommendations for service improvement.
• Maintain strict confidentiality of client and candidate information.

Operations Administration & Reporting

• Oversee day-to-day operational activities to ensure efficient workflows.
• Coordinate with internal teams to complete operational requirements accurately and on time.
• Maintain and update client databases, recruitment records, and internal systems.
• Prepare regular reports on business development activities, recruitment progress, client feedback, and operational performance.
• Track pending tasks, follow-ups, and operational updates.
• Ensure documentation and records are accurate and properly maintained.
• Identify opportunities to improve operational efficiency and service quality.
• Support additional operational and business development initiatives as assigned by management.

Requirements

• Bachelor's Degree in Business Management, Human Resources, Operations Management, or a related field.
• Minimum 1–3 years of experience in operations, administration, recruitment, HR, business coordination, client servicing, or project coordination.
• Previous experience in recruitment, HR operations, or IT recruitment will be an advantage.
• Excellent written and spoken English communication skills are mandatory.
• Strong interpersonal and stakeholder management skills.
• Confidence in communicating with prospective clients through calls, emails, and meetings.
• Strong organizational, multitasking, and time-management abilities.
• Ability to build and maintain positive client relationships.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Familiarity with CRM systems, recruitment platforms, or operational management tools will be an added advantage.
• Strong follow-up and coordination skills.
• Ability to manage multiple assignments and meet deadlines.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently while collaborating effectively with teams.
• Proactive, self-motivated, professional, and results-driven mindset.
• Willingness to work onsite in Rajagiriya.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

We are looking for a motivated and dynamic individual to join our team as an Operations Executive.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and take the next step toward a rewarding career in business development and recruitment operations!

How to Apply

Send your updated CV to HR-01@intalent.asia

Email Subject: Operations Executive

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