Consulting Support Services Manager

We are hiring!

Job Title: Consulting Support Services Manager

How to Apply:

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Requirements

• A bachelor's or master's degree is required.
• A background in the BPO industry or in project management is essential, preferably with a minimum of 10 years in the field, including 1-2 years in a mid-level managerial position.
• Proven track record of leading a team comprising 6-10 or more members, with responsibilities including hiring, performance evaluations, and other managerial tasks.
• Demonstrated ability to collaborate with international clients.
• Any Graduate, preferably B.Com/BBA/Economics or Masters degree
• Good to have PMP, Prince 2 or relevant certifications
• Previous relevant Industry or project management experience- ideally at least 10+ years with 1-2 years
• experience in mid-level management role
• Excellent people skills, promotes teamwork, ability to lead and motivate a group of 15-20 team members
• Very strong organizational and management skills; ability to delegate effectively and allocate work amongst
• Strong English communication - both written and verbal
• Strong computer skills, including advanced Microsoft suit (Excel, power point presentation etc.)
• Strong attention to detail even when dealing with routine tasks
• Assertive, with strong influencing skills
• Prior experience working with Global cliental preferred
• Confident to deal with senior level contacts, internally and externally

Responsibilities:

• Manage operations for multiple global clients/processes. Co-ordination, supervision, and development
  of a growing team
• Grow CSS business through building networks and developing new services
• Involve in people initiatives including recruiting and training professionals and act as a role model
• Lead and collaborate on team and Consulting level initiatives
• Manage and counsel team span of 15-20, Staff, Senior and Assistant Managers
• Team development (mentoring, counseling, team building)
• Responsible for quality control, review of the team's work, and ensuring overall adherence to Turn Around Time, Key Performance Indicators and Service Level Agreement
• Interface regularly with engagement stakeholders, develop strong working relationships and leverage
  the information gained to anticipate client needs
• To facilitate the establishment of new work from project initiation to 'business as usual'
• Be insightful about the Consulting solutions and utilize that knowledge to make suggestions and/or
  recommendations
• Reporting and preparing Dashboards for client team including senior leadership
• Support quality and risk management needs across Consulting practices
• Able to effectively summarize and conclude on work, applying appropriate documentation standards
• Ability to effectively prioritize and execute tasks in a high-pressure

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Consulting Support Services Manager.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!