Relationship Manager

We are hiring!

Job Title: Relationship Manager

• Location: Colombo 

• Work Type: Onsite

• Work Hours: UK business hours

How to Apply:

Click Apply for Position

Requirements:

• Relevant experience in a similar capacity.
• Qualification from a recognized University is an added advantage.
• Ability to successfully manage and deliver on all customer service deliverables.
• Highly organized and strong attention to detail with excellent communication skills.
• Able to work unsupervised, problem-solves and thinks Passionate about providing high levels of customer service to ensure zero complaints.
• Should be able to work the UK business hours.(Summer: 13:30 - 22:00 | Winter: 14:30 - 23:00)

Tasks and Responsibilities:

• Effectively communicate with all stakeholders both verbally and written to provide on-point and detailed information and aim in providing an excellent service to all stakeholders.
• To have a good understanding of products and processes in the Company and to initiate process enhancements to serve the stakeholders better.
• To pay attention to details updated in the systems and able to identify any gaps required for case progression.
• Ensuring timely progression of cases and to update systems accordingly.
• Identifying selling points pro-actively and present products and services according to client needs.
• To manage the complaints procedure in a professional manner.
• Good knowledge about common complaints to solve matters in quick succession. Provide internal departments assistance and guidance on cases where progression is stagnated.
• Work independently and carry out assignments to completion within the parameters of instructions given, pre-described routines, and standard accepted practices.
• Ability to understand the technical problems & identify the solution for the problem.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Relationship Manager.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!