Service Manager

WE ARE HIRING !!

 SERVICE MANAGER 

• Forecasts goals and objectives for the department and strives to meet them.
• Train, motivate, counsels and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by management and principals.
• Coordination with Principals relating to after sales division .
• Conducting regional wise pocket meetings for after sales dealers.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Develop and implement a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of and compliances and local regulations that affect service operations.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Conduct technical training and send employees to appropriate training schools as needed.
• Monitors and follows up on parts orders with the parts team to ensure availability.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains high-quality service repairs and conducts periodic spot checks of completed jobs for thoroughness and quality.
• Ensure that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Implement a CRM system to provide a better service for the customer .
  
  Ready to take your career to new heights?
  
  We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of SERVICE MANAGER
  
  At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.
  
  Apply now and see how you can be the perfect fit for this exclusive position!
  
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