Customer Service Support

WE ARE HIRING: 

Customer Service Support

Key Responsibilities

Department: Customer Service
Location: Sri Lanka

PO Management

• Track and manage Purchase Orders in the VML system
• Follow up with clients, suppliers, and internal teams to gather required PO updates
• Ensure PO information, including status, quantity, and delivery timelines, is accurately recorded and updated

VML System Maintenance

• Regularly update and maintain the VML system to reflect real-time PO and job status
• Collaborate with the Customer Service Team to verify data consistency
• Identify and resolve discrepancies in records to ensure accuracy

Customer Support

• Provide timely information to the Customer Service Team related to PO statuses
• Respond to inquiries from internal teams and clients about shipment and PO updates
• Assist in preparing reports and summaries for meetings or client communication

Collaboration and Communication

• Coordinate with the Customer Service Team to ensure deadlines and service standards are met
• Maintain proactive communication with clients, suppliers, and colleagues
• Report system issues and recommend improvements to enhance VML usage

Qualifications and Skills

• High school diploma or equivalent
• An associate's or bachelor's degree in Business Administration, Logistics, or a related field is preferred

Experience

• 1-2 years of experience in customer service or administrative roles, preferably in freight forwarding or logistics
• Familiarity with PO management and logistics software (e.g., VML) is a plus

Skills

• Proficient in MS Office Suite, especially Excel
• Strong attention to detail and organizational skills
• Effective communication and problem-solving abilities
• Ability to manage multiple tasks and prioritize in a fast-paced environment

Competencies

• Accuracy: Ensures data integrity and error-free records
• Communication: Strong verbal and written English skills
• Time Management: Meets deadlines and supports team needs efficiently

Collaboration: Works well in teams to meet shared goals

Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is on the lookout for a dynamic individual to fill the role of Customer Service Support

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.
Apply now and see how you can be the perfect fit for this exclusive position!

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