Customer Service Specialists

We are hiring!

Customer Service Specialists Opportunity.

How to Apply:

Click Apply for position

Responsibilities:

• The Customer Service Representative is responsible for providing timely and high- quality service to users, as well as collecting, analyzing, and understanding user needs and preferences. This includes but is not limited to:

• Handling user inquiries, complaints, and requests in a professional and efficient manner

• Collecting and analyzing user feedback to understand user needs.

• Planning and executing events and activities to enhance user engagement (and satisfaction) Managing and maintaining relationships with users, ensuring their needs and expectations are met.

• collaborating with other teams to enhance the service satisfaction

• Other tasks assigned by the supervisor.

Requirements:

• Good oral and written English

• Strong data mindset and analytical skill

• Independent, proactive, self-motivating, resilient & accountable

• Excellent learning motivation, ability, communication, and presentation skills.

• Customer centric and innovation driven mindset

• Excellent knowledge in online customer engagement and growth methodology

• Proficient at professional documentation, analytics tools, project management

• Able to work on rotate shifting schedule to support 24/7 operation - (Not Necessary)

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client for a dynamic individual to fill the role of Customer Service Specialists.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!