Assistant Manager Digital Customer Service

WE ARE HIRING !! 

Assistant Manager Digital Customer Service

• Industry: Telecommunication
• Working hours - SL Hours
• Working days - Mon - Fri
• Working method - Onsite
• Company location - Colombo

How to apply: Click "Apply" or share your updated CV with recruitment9@intalent.asia

Job Profile:

• Analyze customer data with MS Excel, SQL, and Power BI to identify trends and improvement opportunities.
• Implement automation strategies to enhance digital customer service and streamline operations.
• Support seamless technology adoption and integration in digital transformation initiatives.
• Keep up with telecom trends and technologies to improve service quality and anticipate customer needs.

What we are looking for:

• Bachelor's degree in Business Administration, IT, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or management role.
• Prior experience in CRM, ERP, and other tools is mandatory
• Advanced proficiency in MS Excel and the ability to write SQL queries.
• Strong understanding of the telecommunications industry is an added advantage
• Proficiency in digitalization and technology adoption.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we have an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Assistant Manager,  Digital Customer Service.

At InTalent Asia, we're not just recruiters but here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can fit this exclusive position perfectly!

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