About the job Move Coordinator
WE ARE HIRING : Move Coordinator
Role Overview
We are looking for a proactive and organized Move Coordinator to join the International Moving team. The role is responsible for coordinating and supporting international moving procedures by ensuring smooth operations, process compliance, and quality service delivery. The ideal candidate will manage customer files, liaise with overseas agents and insurance brokers, and ensure all moving operations meet company standards.
Key Responsibilities
- Prepare and manage all quotations, including destination rates for overseas agents.
- Monitor and control operating systems such as MATT Moving Systems to ensure process compliance.
- Coordinate and oversee all import files, ensuring timely invoicing and accurate documentation (including U.S. Embassy contract imports).
- Support Move Consultants with export quote preparation and conversion tracking.
- Create and review monthly quality and site visit reports; prepare annual summaries on departmental performance.
- Conduct site visits to ensure adherence to GAC quality standards and SOPs.
- Act as the primary point of contact with insurance brokers, handling all damage and missing claims efficiently.
- Maintain client communication to ensure timely claim resolution and customer satisfaction.
- Coordinate with internal departments to maintain process flow and operational excellence.
- Contribute to business development by identifying opportunities to expand client relationships and increase departmental revenue.
Shared Team Responsibilities
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Assist team members in projects and workload distribution.
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Communicate openly within the team to improve operational processes and performance.
Qualifications & Experience
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Bachelors degree or postgraduate qualification in Business Administration or a related field.
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4-8 years of experience in a similar role within the logistics or international moving industry.
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Strong background in customer service and operations coordination.
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Excellent English communication skills (verbal and written).
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Proficient in MS Office and capable of quickly adapting to new software systems.
Key Competencies
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Quality Focus and Customer Orientation.
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Strong Scheduling and Coordination Skills.
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High Attention to Detail and Numerical Accuracy.
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Excellent Interpersonal and Communication Skills.
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Adaptability, Stress Tolerance, and Proactive Attitude.
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Strong Relationship-Building and Team Collaboration Skills
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Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Move Coordinator.
At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.
Apply now and see how you can be the perfect fit for this exclusive position!
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