Customer service agents

WE ARE HIRING: Customer service agents

Key Responsibilities:

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Resolve customer inquiries, complaints, and requests in a timely and professional manner.
• Provide accurate information about products, services, and processes.
• Maintain detailed and accurate records of customer interactions.
• Escalate unresolved issues to the appropriate departments when necessary.
• Meet performance targets, including response time, resolution time, and customer satisfaction scores.
• Adhere to company policies, procedures, and quality standards.

Requirements:

• 1-2 years of prior experience in KPO/BPO customer service is mandatory.
• Fluent in English, both written and spoken (assessment and interview required).
• Strong problem-solving skills and the ability to handle challenging customer situations.
• Good computer literacy and familiarity with customer service software/tools.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Positive attitude, team-oriented, and committed to delivering high-quality service.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is on the lookout for a dynamic individual to fill the role of Customer service agents.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.
Apply now and see how you can be the perfect fit for this exclusive position!

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