About the job Sales Floor Manager
WE ARE HIRING: Sales Floor Manager
Location: Colombo, Sri Lanka
Employment Type: Full Time
Work Mode: On-site (US Business Hours / Night Shift)
Industry: B2B Sales Outsourcing / Lead Generation / Business Development Services
Role Overview
We are seeking a highly driven Sales Floor Manager to lead day-to-day sales floor operations and drive team performance. This role is responsible for managing activity levels, coaching sales representatives in real time, ensuring operational discipline, and delivering consistent results against team targets. The ideal candidate will have a proven track record in call center management, sales floor leadership, and developing high-performing teams in a target-driven environment.
Key Responsibilities
- Manage daily sales floor operations, including attendance, dial activity, live call monitoring, and shift discipline.
- Provide real-time coaching through call reviews, team huddles, and on-the-spot performance feedback.
- Drive team performance against key metrics including meetings booked, connect rates, talk time, and conversion rates.
- Monitor productivity and ensure achievement of daily, weekly, and monthly targets.
- Prepare and present performance reports to leadership, proactively identifying risks and improvement areas.
- Enforce quality assurance standards, script adherence, and campaign compliance requirements.
- Maintain accountability and operational excellence across the sales floor.
- Support the development of a high-performance sales culture focused on results and continuous improvement.
Candidate Profile
- Proven experience in call center management.
- Demonstrated success managing high-performing teams of 5-10 team members and consistently achieving targets.
- Hands-on experience managing sales floor operations with measurable results.
- Bachelor's degree or equivalent qualification.
- Strong leadership, coaching, and people management skills.
- Excellent analytical, reporting, and performance management capabilities.
- Strong communication and stakeholder management skills.
- Ability to work in a fast-paced, target-driven environment.
- Experience in outbound sales, SDR, BDR, telesales, or lead generation environments will be an advantage.
What We Offer
- Competitive salary with performance-based incentives.
- Direct exposure to US B2B sales operations.
- A performance-driven environment where output and results are rewarded.
- Opportunities for professional growth and leadership development.
Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!
Our client is looking for a skilled individual to fill the role of Sales Floor Manager.
Apply now and see how you can be the perfect fit for this exclusive position!
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