WE ARE HIRING : Chief Operating Officer – Retail

Location: Sri Lanka
Employment Type: Full-time
Company Industry: Retail

• Role Overview
• We are seeking a strategic and results-driven Chief Operating Officer – Retail to lead end-to-end retail operations and drive business growth across all outlets. This role focuses on operational excellence, sales performance, customer experience, and building a high-performing retail organization aligned with business objectives.
• Key Responsibilities
• Retail Operations Management
  Oversee daily operations across all retail outlets
  Ensure consistency in operational standards, processes, and policies
  Monitor store performance and implement corrective actions
  Optimize staffing, merchandising, and inventory management
• Sales Performance & Growth
  Drive sales growth and revenue across all branches
  Monitor KPIs including sales targets, conversion rates, and productivity
  Identify opportunities to improve store performance and profitability
  Collaborate with merchandising teams to ensure optimal product mix
• Customer Experience & Service Excellence
  Ensure high standards of customer service across all outlets
  Develop and implement customer experience strategies
  Monitor feedback and improve service delivery
  Implement training programs to enhance service culture
• Store Operations & Efficiency
  Establish retail operational procedures and best practices
  Improve efficiency and resolve store-level operational challenges
  Ensure effective inventory control and minimize shrinkage
• Team Leadership & Development
  Lead and manage Area Managers, Store Managers, and operations teams
  Build strong leadership pipelines within retail operations
  Drive employee engagement, productivity, and discipline
• Retail Expansion & Store Development
  Support expansion strategies and new store openings
  Ensure smooth store setup and operational readiness
  Evaluate store performance and recommend improvements
• Financial & Budget Management
  Monitor operational budgets and control costs
  Improve profitability and operational margins
  Ensure financial discipline across all retail outlets
• Compliance & Governance
  Ensure compliance with company policies, procedures, and legal regulations
  Maintain operational governance and risk management standards

Candidate Profile

• Bachelor's Degree in Business Administration, Retail Management, or a related field
• Minimum 10+ years of experience in retail operations, including senior leadership roles
• Proven experience managing multi-store retail operations

Skills & Competencies

• Strong leadership and strategic management skills
• Excellent retail operations and business acumen
  
• Strong understanding of sales, merchandising, and customer experience
• Financial management and budgeting expertise
  
• Excellent communication and stakeholder management skills
• Strong problem-solving and decision-making abilities
  
• Ability to drive organizational performance and growth
• High level of accountability and execution excellence

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Chief Operating Officer – Retail.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

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