COO

WE ARE HIRING: Chief Operating Officer (COO) 

Location: Sri Lanka
Employment Type: Full Time
Industry: Luxury Retail / Jewellery Manufacturing & Retail

Role Overview 

We are seeking a visionary and commercially driven Chief Operating Officer (COO) to lead the overall operational and commercial performance of a leading luxury retail and manufacturing business. This executive leadership role will be responsible for driving business growth, strengthening brand presence, improving operational efficiency, and ensuring seamless coordination across commercial, production, and support functions. The successful candidate will provide strategic leadership across Sales, Marketing, Business Development, Customer Experience, and Stakeholder Management while supporting the long-term growth and profitability of the organization. 

Key Responsibilities 

Leadership & Operational Management

• Provide strategic leadership and direction across all business functions to ensure sustainable growth and operational excellence.
• Lead, motivate, and develop senior leadership and operational teams to achieve organizational objectives and commercial targets.
• Oversee day-to-day business operations, ensuring smooth and coordinated execution across all key functions.
• Monitor organizational performance, identify operational gaps, and implement timely corrective actions and improvement initiatives.
• Drive continuous improvement, productivity enhancement, cost optimization, and operational efficiency.
• Build and sustain a performance-driven culture focused on sales growth, customer service excellence, innovation, accountability, and quality.
• Ensure resources, systems, and processes are aligned with strategic objectives and long-term growth plans.
• Provide the Board with strategic insights, performance updates, risk assessments, and recommendations on business growth opportunities.

Marketing & Brand Development

• Lead the development and execution of the overall marketing and brand strategy.
• Oversee digital marketing, social media, advertising, public relations, events, campaigns, promotions, and product launches.
• Ensure all marketing initiatives are aligned with commercial objectives and deliver measurable business outcomes.
• Strengthen brand positioning, visibility, customer loyalty, and market differentiation.
• Work closely with design, merchandising, and sales teams to develop compelling product campaigns and seasonal collections.
• Identify emerging consumer trends and convert market insights into revenue-generating opportunities.

Sales & Revenue Growth

• Develop and execute strategies to achieve revenue, profitability, sales growth, and market share targets.
• Identify opportunities to improve customer acquisition, retention, and customer lifetime value.
• Analyze sales performance, customer behavior, market trends, and competitor activities to support strategic decision-making.
• Build and maintain strategic relationships with key customers, corporate clients, and business partners.
• Strengthen engagement with high-value customers, distributors, dealers, and strategic accounts.
• Develop new sales channels, business partnerships, and market expansion opportunities.

Stakeholder & External Relationship Management

• Act as a key representative of the organization with customers, suppliers, manufacturers, financial institutions, industry partners, and government authorities.
• Maintain strong relationships with key external stakeholders and support the effective resolution of operational and commercial matters.
• Liaise with regulatory authorities and external organizations regarding licenses, imports, exports, compliance requirements, and industry regulations.
• Represent the company in negotiations, exhibitions, trade fairs, business forums, and industry events.
• Build and maintain a strong professional network within the jewellery, luxury retail, manufacturing, and related sectors.
• Protect and enhance the organization's reputation, credibility, and market position through effective stakeholder management.

Candidate Profile

• Bachelor's Degree in Business Management, Marketing, Commerce, or a related discipline.
• An MBA or postgraduate qualification will be a strong advantage.
• Proven experience in a senior leadership role such as COO, General Manager, Business Head, Commercial Head, or a comparable executive position.
• Strong experience leading Sales, Marketing, Operations, and Business Development functions.
• Demonstrated success in driving revenue growth, profitability, and business expansion.
• Experience within luxury retail, jewellery, retail, manufacturing, or consumer-focused industries will be highly advantageous.
• Strong commercial acumen with the ability to translate strategy into measurable business outcomes.
• Excellent leadership, people management, and organizational development capabilities.
• Outstanding stakeholder management, negotiation, and relationship-building skills.
• Strong analytical thinking, strategic planning, and decision-making capabilities.
• Experience managing large teams and multiple business functions.
• Excellent communication and presentation skills with the ability to engage and influence senior leadership and board-level stakeholders.

Ready to take your career to new heights? 

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! 

Our client is looking for a skilled individual to fill the role of Chief Operating Officer (COO). 

Apply now and see how you can be the perfect fit for this exclusive position!

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