Senior Customer Service Executives

WE ARE HIRING: Senior Customer Service Executive 

Location: Rajagiriya, Sri Lanka
Employment Type: Full Time
Industry: Shipping / Logistics / Freight Forwarding 

Role Overview 

We are seeking an experienced and customer-focused Senior Customer Service Executive to join a leading logistics and freight forwarding organization. This role is responsible for managing customer relationships, coordinating import and export shipments, and ensuring a seamless logistics experience from booking to final delivery. The successful candidate will serve as a key point of contact for customers, overseas agents, shipping lines, and internal stakeholders, ensuring every shipment is handled efficiently while maintaining the highest service standards. 

Key Responsibilities

• Deliver exceptional customer service for import and export shipments, ensuring customer satisfaction throughout the logistics process.
• Liaise with shipping lines, NVOCCs, freight forwarders, and overseas agents to negotiate competitive freight rates and service arrangements.
• Handle customer and agent inquiries promptly and professionally, providing accurate information and timely updates.
• Prepare and submit quotations to customers and agents in accordance with company pricing policies and guidelines.
• Coordinate shipment bookings, routing arrangements, and shipping documentation with carriers and overseas partners.
• Ensure smooth execution of shipments and maintain operational efficiency throughout the shipment lifecycle.
• Maintain regular communication with customers to secure bookings and follow up on upcoming shipment requirements.
• Monitor shipment progress and proactively address operational issues or service concerns.
• Prepare and update daily shipment status reports.
• Maintain accurate records of customer transactions, shipment details, and operational activities.
• Build and maintain strong working relationships with customers, overseas agents, and logistics partners.
• Support internal operational teams to ensure customer requirements are met efficiently and accurately.

Candidate Profile

• Minimum 2 years of experience in a Customer Service role within a freight forwarding or logistics company.
• Strong knowledge of import and export operations.
• Solid understanding of freight forwarding procedures and shipping documentation.
• Excellent communication skills in English, both written and verbal.
• Professional qualification or certification in Shipping, Logistics, Supply Chain Management, or a related field will be an added advantage.
• Strong negotiation, problem-solving, and customer relationship management skills.
• Ability to work independently with minimal supervision.
• Ability to manage multiple tasks effectively in a fast-paced operational environment.
• Proficiency in Microsoft Office applications.
• Experience working with freight forwarding or logistics systems will be an advantage.
• Age preferably below 30 years.

Ready to take your career to new heights? 

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! 

Our client is looking for a dynamic individual to fill the role of Senior Customer Service Executive. 

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. 

Apply now and see how you can be the perfect fit for this exclusive position!

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