Head Of Operations (International Brands)

WE ARE HIRING: Head of Operations – International Brands 

Location: Sri Lanka
Employment Type: Full Time
Industry: Retail & Manufacturing 

Role Overview 

We are seeking an accomplished and commercially focused Head of Operations – International Brands to lead and drive operational excellence across a portfolio of internationally recognized brands. This senior leadership role is responsible for overseeing end-to-end operations, ensuring alignment between retail, merchandising, supply chain, logistics, and support functions while delivering sustainable growth, operational efficiency, and profitability. The successful candidate will play a pivotal role in translating business strategy into operational execution, strengthening brand performance, improving customer experience, and ensuring adherence to international brand standards across all touchpoints. 

Key Responsibilities 

Strategic & Operational Leadership

• Lead the overall operational strategy for the assigned international brand portfolio in alignment with organizational objectives.
• Develop and implement operational policies, procedures, and frameworks to support business growth and scalability.
• Translate corporate and brand strategies into actionable operational plans.
• Drive operational excellence initiatives that enhance productivity, efficiency, and service delivery.
• Identify opportunities for process optimization and continuous improvement across the business.

Retail & Brand Operations

• Oversee day-to-day retail operations across all store locations.
• Ensure consistent execution of brand standards, customer experience guidelines, and operational procedures.
• Monitor store performance against operational and commercial KPIs.
• Implement corrective action plans to address performance gaps and operational challenges.
• Work closely with merchandising and marketing teams to support product launches, promotional activities, and seasonal campaigns.
• Ensure store teams are equipped to deliver exceptional customer experiences that reflect international brand expectations.

Supply Chain & Inventory Management

• Drive effective demand planning, forecasting, inventory control, and replenishment strategies.
• Ensure optimum stock availability while minimizing excess inventory and markdown risks.
• Coordinate closely with procurement, logistics, warehousing, and distribution teams to achieve operational efficiency.
• Manage vendor and supplier relationships relevant to the international brand portfolio.
• Support efficient product flow across the supply chain while maintaining service levels.

Financial & Performance Management

• Manage operational budgets and ensure cost-effective utilization of resources.
• Monitor profitability, operational costs, margins, and productivity metrics across the portfolio.
• Drive initiatives that improve operational performance and support business profitability.
• Provide data-driven insights and recommendations to support strategic decision-making.
• Ensure operational activities contribute positively to revenue growth and financial performance.

People & Stakeholder Management

• Lead, mentor, and develop operational teams to build a high-performance culture.
• Foster collaboration across internal departments including Finance, Human Resources, Marketing, Supply Chain, Merchandising, and Store Operations.
• Establish clear performance expectations and support ongoing employee development.
• Build and maintain strong working relationships with international brand principals, partners, and key stakeholders.
• Represent the organization professionally in all engagements relating to brand operations and business performance.

Compliance & Risk Management

• Ensure compliance with company policies, operational procedures, and brand requirements.
• Monitor and manage operational risks while implementing appropriate mitigation measures.
• Ensure compliance with regulatory requirements and corporate governance standards.
• Maintain operational controls that support business continuity and brand integrity.

Candidate Profile

• Bachelor's Degree in Business Management, Operations Management, Supply Chain Management, or a related field.
• A Master's Degree will be an added advantage.
• 10–15 years of progressive experience in Operations Management.
• Strong background within Retail, Fashion Retail, FMCG, or International Brand Management environments.
• Proven experience managing multi-location operations and geographically dispersed teams.
• Experience working with international brands and global operating standards will be a distinct advantage.
• Strong leadership and decision-making capabilities.
• Excellent operational planning, analytical, and problem-solving skills.
• Strong financial acumen with experience managing budgets, profitability, and performance metrics.
• Excellent stakeholder management, communication, and relationship-building skills.
• Ability to operate effectively within a fast-paced and results-driven environment.
• Demonstrated experience leading organizational change, operational transformation, and continuous improvement initiatives.

Ready to take your career to new heights? 

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! 

Our client is looking for a skilled individual to fill the role of Head of Operations – International Brands. 

Apply now and see how you can be the perfect fit for this exclusive position!

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