Customer Experience Specialist

WE ARE HIRING: Customer Experience Specialist 

Location: Colombo, Sri Lanka
Employment Type: Full Time
Industry: Conglomerate 

Role Overview 

We are seeking a customer-focused and enthusiastic Customer Experience Specialist to join a fast-paced customer support environment. The successful candidate will be responsible for handling customer inquiries across multiple communication channels, delivering timely solutions, and ensuring a seamless customer experience. This role is ideal for individuals who are passionate about customer service, possess strong communication skills, and can effectively support customers while working in a dynamic roster-based environment. 

Key Responsibilities

• Respond to customer inquiries across multiple communication channels in a professional and timely manner.
• Provide accurate information and effective solutions to customer concerns and service requests.
• Deliver an exceptional customer experience by ensuring all interactions are handled efficiently and professionally.
• Resolve customer issues while maintaining high levels of customer satisfaction.
• Escalate complex issues to relevant teams when required and follow through until resolution.
• Maintain accurate records of customer interactions and support activities.
• Support customer engagement initiatives and contribute to service quality improvements.
• Work collaboratively with internal teams to ensure efficient issue resolution.
• Stay updated on company products, services, promotions, and operational procedures.
• Support operational targets through consistent and effective customer service delivery.

Candidate Profile

• Passed G.C.E. Advanced Level Examination or an equivalent qualification.
• Fluent in Sinhala and English.
• Tamil language proficiency will be an added advantage.
• Excellent working knowledge of Microsoft Office applications.
• Good understanding of digital platforms and social media channels.
• Previous experience in a Call Centre, CRM Environment, Customer Service, Customer Support, or Hospitality Industry will be an added advantage.
• School leavers are welcome to apply.
• Strong communication and interpersonal skills.
• Customer-focused mindset with excellent problem-solving abilities.
• Ability to multitask and work effectively under pressure.
• Flexible to work on a roster basis, including night shifts, weekends, and public holidays.
• Positive attitude, willingness to learn, and ability to work as part of a team.

Working Conditions

• Roster-based work schedule.
• Night shifts, weekends, and public holiday shifts may be required.
• Onsite working environment.

Ready to take your career to new heights? 

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! 

Our client is looking for a dynamic individual to fill the role of Customer Experience Specialist. 

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. 

Apply now and see how you can be the perfect fit for this exclusive position!

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