Job Openings Customer Support Lead

About the job Customer Support Lead

WE ARE HIRING: Customer Support Lead

Job Overview
Were looking for a proactive and experienced Customer Support Lead to manage and enhance customer service operations. This role is ideal for individuals with a strong background in customer-facing roles, team leadership, and a passion for delivering exceptional service experiences.

Key Responsibilities:

  • Interact with customers to provide information and assistance regarding services.
  • Ensure customer satisfaction through prompt, professional, and effective support.
  • Guide insured clients in understanding and mitigating risks.
  • Maintain accurate records of customer interactions and feedback.
  • Communicate clearly with clients, brokers, and internal teams.
  • Provide feedback to improve customer service processes.
  • Foster strong working relationships with internal teams and stakeholders.

Requirements:

  • Minimum 4 years of experience in customer service or customer-facing roles.
  • Proven experience in leading and managing a support team.
  • Excellent English communication skills (written and verbal).
  • Experience working with foreign customers is preferred.
  • Strong problem-solving, organizational, and interpersonal skills.
  • High attention to detail and ability to work independently and collaboratively.

What We Offer:

  • A leadership role in a dynamic and customer-focused environment.
  • Opportunities to work with international clients and teams.
  • A collaborative and supportive team culture.

Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Customer Support Lead.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

#InTalentAsia #CareerOpportunity #JobVacancy #ElevateYourCareer


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