Operations Executive

WE ARE HIRING: Operations Executive 

Location: Colombo, Sri Lanka
Employment Type: Full Time
Industry: Travel Technology / Travel Distribution / Airline Reservations 

Role Overview 

We are seeking a customer-focused and detail-oriented Operations Executive to support booking, ticketing, customer service, and operational coordination functions within a modern travel technology environment. The successful candidate will play a critical role in delivering seamless booking experiences, providing operational support to travel agents and partners, resolving customer queries, and ensuring the smooth operation of travel reservations and ticketing functions. This role offers an exciting opportunity to work with innovative travel technology platforms while contributing to excellent customer experiences and service quality. 

Key Responsibilities

• Handle bookings, ticketing, amendments, cancellations, and reservation management activities through the travel platform.
• Assist travel agents and partners with reservation-related inquiries and booking requirements.
• Provide first-level support for booking issues, ticketing requests, and customer queries.
• Manage booking adjustments, itinerary amendments, ticket reissues, and travel-related requests.
• Support customer onboarding and agency onboarding activities while providing system guidance and operational assistance.
• Coordinate with internal operational and technical teams to resolve booking and system-related issues efficiently.
• Escalate unresolved issues to the appropriate teams while ensuring timely follow-up and resolution.
• Maintain accurate customer, booking, and transaction records.
• Monitor service requests and ensure all inquiries are addressed within established service standards.
• Provide accurate information regarding travel products, airline reservations, ticketing policies, and booking procedures.
• Support operational reporting, documentation, and administrative activities.
• Ensure excellent customer service and timely responses to all customer and partner interactions.
• Maintain service quality standards while delivering a positive customer experience.
• Stay updated with changes in airline reservation systems, booking platforms, and travel industry developments.

Candidate Profile

• Diploma or professional qualification in Travel & Tourism, Airline Ticketing, or a related field.
• Knowledge of airline reservations, ticketing processes, and travel operations.
• Familiarity with GDS systems and airline booking procedures.
• Knowledge of NDC and LCC booking platforms will be an added advantage.
• Good communication and customer service skills.
• Strong attention to detail and administrative capabilities.
• Good computer literacy and willingness to learn new travel technology platforms.
• Previous experience in a travel agency, airline, ticketing, reservations, or customer service environment will be an advantage.
• Ability to work under pressure while managing multiple customer requests and operational priorities.
• Strong problem-solving and coordination skills.
• Excellent interpersonal skills with a customer-focused mindset.

Ready to take your career to new heights? 

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! 

Our client is looking for a skilled individual to fill the role of Operations Executive.

Apply now and see how you can be the perfect fit for this exclusive position!

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