Unified Communications & Cloud Platforms Administrator

WE ARE HIRING: Unified Communications & Cloud Platforms Administrator

Company Industry: Legal Services / Property Law
Location: Colombo, Sri Lanka (On-site)
Employment Type: Full-time
Experience Level: 3–4 years

Role Overview

The Unified Communications & Cloud Platforms Administrator is responsible for managing and supporting enterprise telephony and cloud communication platforms. The role requires a hands-on, detail-oriented professional capable of diagnosing and resolving complex communication issues, managing cloud-based systems, and leveraging data insights to improve day-to-day communications operations.

Key Responsibilities

• Manage, configure, and maintain unified communications and cloud platform environments, ensuring performance, availability, and reliability

• Provide Tier 2 / Tier 3 support by diagnosing and resolving complex issues across communication and data platforms, including call routing, IVR logic, and workflow failures

• Analyze call logs using SQL queries and data insights to improve call flows, routing, and operational performance

• Implement and optimize integrations, automation, and workflows between telephony platforms and business systems

• Ensure security, compliance, access controls, and data protection in line with organizational and industry standards

• Oversee vendor relationships, licensing, renewals, and escalations for unified communications platforms

• Maintain clear technical documentation and support internal teams through training and best-practice guidance

Qualifications & Experience

Educational Qualifications

• Bachelors Degree in Information Technology, Computer Science, Telecommunications, Networking, or a related field

Experience

• 3–4 years of proven experience administering and troubleshooting unified communications platforms and cloud-based data environments

Technical Skills

• Strong experience with RingCentral, Twilio, and cloud-based data platforms

• Sound knowledge of SQL, Node.js, and Python

• Strong understanding of VoIP systems, APIs, and cloud integrations

• Familiarity with data lake architecture and data governance principles

Certifications (Optional / Added Advantage)

• Cisco CCNA / CCNP (Voice or Collaboration)

• Microsoft Teams Voice Engineer certification

• CompTIA Network+

Skills & Competencies

• Excellent problem-solving and analytical skills

• Strong communication and stakeholder engagement abilities

• Ability to work independently and manage multiple priorities

• Detail-oriented and operationally focused mindset

Ready to Take Your Career to New Heights?

Were InTalent Asia, your trusted recruitment partner in Sri Lanka, connecting cloud and communications professionals with high-impact technology roles.

At InTalent Asia, we dont just recruit—we help architect long-term career success.

Apply now and see how you can be the perfect fit for this opportunity!

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