WE ARE HIRING: Team Manager

Location: Colombo, Sri Lanka
Employment Type: Full-time
Work Arrangement: Work from Office
Working Hours: Monday to Friday | 7:00 AM – 4:00 PM
Company Industry: IT / BPM

Role Overview

We are seeking an experienced and detail-oriented Team Manager to lead operational teams within an IT/BPM environment, with a focus on data extraction, quality control, team performance, and process excellence.

The selected candidate will be responsible for managing team performance, ensuring quality standards, supporting medical document summarization-related operations, monitoring productivity, and driving continuous improvement. This role requires strong team management skills, attention to detail, analytical capability, and experience in managing operations in a structured delivery environment.

Key Responsibilities

Team Management & Operational Delivery

• Lead and manage daily team operations to ensure smooth workflow and timely task completion.
• Monitor team productivity, performance, and adherence to operational standards.
• Allocate work effectively and ensure deliverables are completed within required timelines.
• Support team members in resolving process-related queries and operational challenges.
• Maintain a disciplined, performance-driven, and collaborative working environment.

Quality Control & Process Accuracy

• Ensure quality control and assurance standards are maintained across assigned tasks.
• Review outputs to ensure accuracy, completeness, and compliance with process requirements.
• Identify quality gaps and implement corrective actions where needed.
• Support continuous improvement initiatives to enhance process efficiency and output quality.
• Maintain high attention to detail across data extraction and document processing activities.

Medical Document Summarization Support

• Oversee activities related to medical document summarization and data extraction.
• Ensure team members follow required guidelines, process standards, and documentation practices.
• Support training and knowledge-sharing related to medical document review and summarization processes.
• Monitor accuracy and consistency of outputs in line with project expectations.

Team Development & Training

• Coach, guide, and mentor team members to improve performance and capability.
• Identify training needs and support skill development within the team.
• Conduct regular feedback sessions and performance discussions.
• Encourage ownership, accountability, and continuous learning among team members.

Reporting & Stakeholder Coordination

• Prepare and maintain performance updates, quality reports, and operational summaries.
• Coordinate with internal stakeholders to ensure smooth project delivery.
• Escalate issues, risks, or delays to relevant parties when required.
• Support management with accurate updates on team performance, productivity, and quality.

Candidate Profile

• Minimum 2–5 years of experience in team management, operations, BPM, data processing, or a similar role.
• Previous experience in a similar team management capacity is preferred.
• Experience in Quality Control / Quality Assurance will be an added advantage.
• Experience in medical document summarization will be an added advantage.
• Training or certification related to process management, quality, medical documentation, or operations will be preferred.
• Strong team management, coaching, and people-handling skills.
• Excellent attention to detail and analytical skills.
• Strong communication and coordination skills.
• Ability to work under pressure and meet operational deadlines.
• Ability to manage performance, quality, and productivity in a structured work environment.
• Good computer literacy and proficiency in MS Office.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Team Manager.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

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