Executive - Production Back Office, Certification Services

WE ARE HIRING: Executive – Production Back Office (Certification Services)

Location: Colombo, Sri Lanka
Employment Type: Full Time
Industry: Testing, Inspection & Certification Services 

Role Overview 

We are seeking a highly organized and customer-focused Executive – Production Back Office to support certification operations through effective coordination, scheduling, client communication, logistics management, and administrative support. The successful candidate will play a critical role in ensuring the smooth execution of audit scheduling activities, maintaining certification databases, coordinating with local and international stakeholders, managing invoicing processes, and supporting operational excellence within a fast-paced service environment. This role is ideal for an individual who thrives in a high-volume customer support environment and possesses strong coordination, communication, and organizational skills. 

Key Responsibilities

• Coordinate and schedule audits in accordance with certification requirements and operational timelines.
• Ensure effective communication and coordination with clients, auditors, internal teams, and international network offices.
• Manage audit booking schedules and ensure timely execution of planned activities.
• Arrange travel documentation, accommodation, transportation, and logistics for foreign auditors.
• Coordinate with vendors and service providers to ensure smooth logistical operations.
• Maintain and update certification client databases accurately and efficiently.
• Prepare, process, and manage invoicing activities in accordance with company procedures.
• Ensure timely dispatch of invoices and related client documentation.
• Follow up on outstanding payments and support accounts receivable activities.
• Maintain accurate operational records and administrative documentation.
• Provide timely support to customers and stakeholders while ensuring a high level of service delivery.
• Prepare reports, updates, and operational information for management and internal stakeholders.
• Assist with process improvements aimed at enhancing efficiency, customer satisfaction, and operational effectiveness.
• Ensure compliance with internal procedures, service standards, and quality requirements.

Candidate Profile

• Degree, Diploma, or equivalent qualification in a relevant field.
• Minimum 3 years of experience within a high-volume customer support or customer service environment.
• Previous experience as a Customer Service Executive, Operations Coordinator, Administrative Executive, or similar role will be preferred.
• Experience coordinating logistics and managing vendor relationships.
• Strong customer service orientation and stakeholder management skills.
• Excellent written and spoken English communication skills.
• Strong reporting, documentation, and presentation capabilities.
• Proficiency in Microsoft Word and Microsoft Excel is essential.
• Strong organizational and multitasking abilities.
• Attention to detail with a high level of accuracy.
• Ability to work effectively under deadlines and manage multiple priorities simultaneously.
• Strong problem-solving and coordination skills.
• Age between 23–35 years.

Ready to take your career to new heights? 

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! 

Our client is looking for a skilled individual to fill the role of Executive – Production Back Office (Certification Services). 

Apply now and see how you can be the perfect fit for this exclusive position!

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