Customer Support Executive

WE ARE HIRING: Customer Support Executive 

Location: Sri Lanka
Employment Type: Full Time
Industry: Industrial Manufacturing / Chemical Solutions / Industrial Products 

Role Overview 

We are seeking a proactive and customer-focused Customer Support Executive to support customer relationship management, sales coordination, compliance documentation, and operational support functions. The successful candidate will play a key role in ensuring excellent customer service, accurate documentation, seamless coordination between departments, and timely execution of customer requirements. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with sales, supply chain, logistics, finance, and operational teams to deliver outstanding customer experiences. 

Key Responsibilities

• Manage customer communication and coordinate inquiries, orders, sample requests, and service requirements in a professional and timely manner.
• Provide operational support to key accounts through order monitoring, customer updates, reporting, and coordination of customer-specific requirements.
• Ensure all customer requirements are fulfilled accurately while maintaining effective communication with relevant internal departments.
• Prepare sales reports, budgets, forecasts, and other management reports as required.
• Support demand planning, inventory reviews, sales forecasting activities, and import coordination processes.
• Coordinate customer sample requests and manage sample delivery processes by liaising with external courier and carrier partners.
• Support customer order processing, export coordination, and delivery follow-up activities.
• Work closely with sales, supply chain, logistics, finance, and operational teams to ensure smooth order fulfillment and customer satisfaction.
• Manage compliance-related documentation, including MSDS, TDS, customer certifications, declarations, and renewal activities.
• Maintain accurate records, reports, and customer documentation while ensuring compliance with company standards and customer requirements.
• Respond promptly to customer concerns and assist in resolving operational or service-related issues.
• Contribute to maintaining long-term customer relationships through proactive support and service excellence.

Candidate Profile

• Qualification in Sales & Marketing, Business Administration, or a related discipline.
• Qualification in Chemistry will be a distinct advantage.
• 2–3 years of experience in Customer Coordination, Customer Support, Sales Support, or a similar role.
• Strong proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Excellent communication and interpersonal skills.
• Strong problem-solving and negotiation abilities.
• High attention to detail with strong documentation and reporting capabilities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to manage multiple priorities while meeting deadlines.
• Good practical judgment and a strong sense of responsibility.
• Ability to work effectively with cross-functional teams in a fast-paced business environment.

Ready to take your career to new heights? 

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! 

Our client is looking for a skilled individual to fill the role of Customer Support Executive. 

Apply now and see how you can be the perfect fit for this exclusive position!

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