WE ARE HIRING : Claims Handler

Location: Sri Lanka
Employment Type: Full-time (Hybrid)
Company Industry: Financial Services

Role Overview

We are seeking a detail-oriented and proactive Claims Handler to manage end-to-end claims processes with a strong focus on accuracy, efficiency, and stakeholder communication. This role involves handling claims from lodgement to resolution, ensuring SLA adherence, and delivering high-quality service within a fast-paced financial services environment.

• Key Responsibilities
• Claims Management
  Manage end-to-end claims lifecycle including lodgement, documentation, and resolution
  Ensure all claims are processed accurately within defined SLA timelines
  Maintain updated and accurate records in CRM systems
• Follow-ups & Coordination
  Proactively track claims and conduct regular follow-ups with insurers
  Coordinate with third parties such as assessors and repairers
  Escalate delayed or complex claims in a timely manner
• Stakeholder Management
  Liaise with brokers to provide timely updates and support
  Coordinate with insurers to ensure smooth claim processing
  Respond to client queries (via brokers) with clear and professional communication
• Reporting & Analysis
  Prepare and deliver accurate claims reports within deadlines
  Analyze claim trends, bottlenecks, and performance gaps
  Ensure data accuracy and integrity across reporting systems
• Compliance & Process Improvement
  Ensure adherence to internal policies and insurer requirements
  Maintain high accuracy in claims documentation and CRM updates
  Identify inefficiencies and recommend process improvements
• Self-Development
  Participate in training programs and continuous learning initiatives
  Build knowledge in insurance products and claims processes

Candidate Profile

• Bachelor's Degree in Business Administration, Insurance, Finance, or related field
• Minimum 1–3 years of experience in claims handling, insurance, or broking roles
• Exposure to international insurance processes (e.g., Australian insurance) is an added advantage

Skills & Competencies

• Strong attention to detail and accuracy
• Excellent communication and stakeholder management skills
  
• Ability to manage multiple claims and deadlines effectively
• Strong organizational and coordination skills
  
• Proficiency in CRM systems and reporting tools
• Analytical mindset with problem-solving abilities
  
• Ability to work in a fast-paced, SLA-driven environment
• High level of professionalism and accountability

Key Performance Indicators (KPIs)

• Claims processed within SLA timelines
• Timely follow-ups and reduction in aged claims
  
• Accuracy in reporting and documentation
• Customer response time and satisfaction levels
  
• Compliance with internal and external standards

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Claims Handler.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

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