L1 IT Support Technician - Contract

L1 IT Support Technician
Location: On-site near Wexford Town
Contract: 11-month fixed-term (starting January 2026)

On behalf of our client, we are seeking an L1 IT Support Technician to provide first-line technical support and excellent customer service within a busy IT environment. This is a hands-on, on-site role supporting a range of users including staff, board members, contractors, and partners.

Key Responsibilities

• Respond to incidents and service requests in line with the Information Technology Infrastructure Library (ITIL) framework.

• Troubleshoot and resolve issues across various IT services, ensuring timely and effective resolution.

• Communicate technical information clearly and effectively to non-technical users.

• Manage and prioritise workloads, escalating technical issues where required to ensure prompt resolution.

• Handle a high volume of service requests and ensure completion within agreed Service Level Agreements (SLAs).

• Manage the full life cycle of each service request and escalate to 2nd line support when necessary.

• Contribute to the creation, updating, and implementation of IT support best practices.

Key Technologies

• Microsoft Office 365

• Microsoft SharePoint 2016 / SharePoint Online

• Web Server Environments

• Windows 10 / 11 Operating Systems

• Mobile Device Management (MDM)

• Android Mobile OS Configuration

Required Certifications

• Manual Handling Certification

• ITIL Certification

• Azure Fundamentals (AZ-900) 

• Security Fundamentals (SC-900) required due to use of Microsoft Defender and Intune

Selection Criteria

• Candidates must hold an EU Passport or Stamp 4 Visa.

• Candidates must have English as a native language or hold a CEFR Level C2 (Mastery/Proficiency) certification or equivalent.

• The selected candidate must demonstrate commitment to maintaining and updating relevant certifications as part of professional development.