Job Openings Level 2 Microsoft Support Engineer

About the job Level 2 Microsoft Support Engineer

Level 2 Microsoft Support Engineer Contractor

Location: South East Ireland (on-site)
Contract Type: Independent Contractor
Contract Duration: 6 months initially, with strong potential for extension
Start Date: ASAP
Rate: Competitive day rate
Transport: Own vehicle and full driving licence required

About the Role

We are currently partnering with a well-established client in the South East of Ireland to recruit experienced Level 2 Microsoft Support Engineers for an on-site contractor role. This is a fantastic opportunity to join a busy IT support environment and play a key part in delivering high-quality desktop and user support across a dynamic organisation.

Key Responsibilities

  • Provide Level 2 support for Microsoft desktop environments, including troubleshooting Windows OS, Office 365, Teams, and other standard business applications

  • Handle escalations from Level 1 support and manage more complex desktop issues

  • Support device imaging, deployment, and software installations

  • Manage user accounts, permissions, and security settings within Microsoft Active Directory

  • Provide hands-on support for hardware (desktops, laptops, printers, peripherals)

  • Maintain documentation for systems, procedures, and incident resolutions

  • Collaborate with internal teams to ensure timely resolution of issues

  • Travel between local sites may be required mileage will be reimbursed

Skills & Requirements

  • Proven experience in a Level 2 IT support or desktop support role

  • Strong knowledge of Microsoft Windows 10/11, Office 365, Teams, and Active Directory

  • Familiarity with device imaging, remote desktop tools, and troubleshooting hardware

  • Excellent communication and customer service skills

  • Ability to work independently and manage priorities

  • Own transport and full Irish/EU driving licence required

Desirable

  • Microsoft certifications (e.g., MCSA, MD-100/101)

  • Experience working in a fast-paced or multi-site environment

  • Exposure to ITIL practices

Interested?
If you're an experienced Level 2 Microsoft Support Engineer looking for your next contract role, wed love to hear from you.


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